Company Description Transcon Freight Systems Pvt Ltd is a logistics specialist providing comprehensive transportation and freight forwarding solutions for global trade. Headquartered in Mumbai, India, the company supports customers through strategically located offices in Houston, USA, and Antwerp, Belgium. Transcon offers end-to-end services across international shipping, customs handling, and supply chain coordination.

The organization focuses on reliable, efficient service delivery to meet diverse client needs in import and export operations.

Role Description The Import - Customer Service Executive (Freight Forwarding & CHA) is a full-time, on-site position based in Mumbai. The role involves managing import shipments, coordinating with clients, shipping lines, airlines, transporters, and internal operations teams to ensure timely and accurate movement of cargo. Daily tasks include handling customer inquiries, providing shipment status updates, preparing and reviewing documentation related to freight forwarding and customs clearance, and resolving service issues promptly.

The executive will maintain high levels of customer satisfaction by monitoring service quality, escalating operational challenges when needed, and ensuring compliance with company procedures and regulatory requirements.



The role also includes maintaining records in internal systems, supporting billing and invoicing processes, and collaborating with team members to improve service efficiency.

Qualifications

- Solid Interpersonal Skills to communicate effectively with customers, internal teams, and external partners.
- Experience in Customer Service, Customer Support, and Customer Satisfaction to manage inquiries, resolve issues, and maintain positive relationships.
- Exposure to Customer Service Management to handle escalations, monitor service quality, and contribute to process improvements.
- Knowledge of import operations, freight forwarding, and customs clearance procedures (CHA), including documentation and regulatory requirements.
- Ability to work on-site in Mumbai, manage multiple shipments, and prioritize tasks in a fast-paced logistics environment.
- Proficiency with email, MS Office, and basic logistics/ERP systems for documentation, reporting, and communication.
- Previous experience in freight forwarding, logistics, or CHA operations is preferred; relevant diploma or degree in logistics, supply chain, or commerce is an advantage.
- Attention to detail, problem-solving skills, and a customer-centric approach to service delivery.

📌 Import - Customer Service Executive (Freight Forwarding & CHA) (Mumbai)
🏢 transcon freight systems
📍 Mumbai