Company Description

ZOUMA Consulting Services is a global leader in delivering tailored business solutions to achieve cost optimization and operational excellence. With a strong presence in the UK, India, Australia, the United States, and the Middle East (Dubai), we specialize in helping organizations streamline operations and enhance customer engagement. Our mission is to foster growth and sustainable success for our clients through innovative strategies and expert consulting.

At ZOUMA, we are committed to creating lasting value and driving meaningful business transformation.

Role Description The HR Operations Executive will be responsible for managing the end-to-end employee lifecycle, ensuring seamless HR service delivery, and maintaining compliance with company policies and statutory requirements. The role requires strong attention to detail, process orientation, and the ability to handle multiple HR processes efficiently.

Key Responsibilities

Employee Lifecycle Management

- Manage the complete employee lifecycle including onboarding, confirmation, transfers, and exit processes
- Coordinate and execute new hire onboarding, documentation, and induction
- Ensure smooth offboarding, including full and final settlements and exit documentation
- Maintain accurate and up-to-date employee records in HR systems

HR Operations & Administration

- Handle day-to-day HR operations and employee queries
- Maintain employee databases and HRMS systems (e.g., attendance, leave, timesheets)
- Support payroll inputs and coordinate with finance/payroll teams
- Ensure timely processing of HR transactions and updates

Documentation & Compliance

- Manage employee documentation including offer letters, contracts,



amendments, and policy acknowledgements
- Ensure compliance with internal policies and statutory requirements
- Maintain audit-ready documentation and records
- Support HR audits and compliance checks

Policies & Process Management

- Implement and communicate HR policies and standard operating procedures (SOPs)
- Ensure adherence to company policies across the organization
- Assist in policy updates and process improvements

Employee Support & Engagement

- Act as a point of contact for employee queries related to HR policies, processes, and systems
- Support employee engagement initiatives and HR programs
- Ensure a positive employee experience through efficient HR service delivery

Reporting & MIS

- Prepare and maintain HR reports and dashboards (headcount, attrition, attendance, etc.)
- Track HR metrics and highlight trends to stakeholders

Key Skills & Competencies

- Strong understanding of HR operations and lifecycle management
- Knowledge of labour laws and statutory compliance (preferred)
- Proficiency in HRMS tools
- Solid organizational and documentation skills
- Good communication and stakeholder management abilities
- Attention to detail and process-driven approach

Qualifications & Experience

- Master’s/ Bachelor’s degree in HR, Business Administration, or related field
- 5+ years of experience in HR Operations / HR Generalist role
- Experience in handling employee lifecycle and documentation

Success Metrics (KPIs)

- Timely completion of onboarding/offboarding processes
- Accuracy in HR documentation and records
- Compliance adherence and audit readiness
- Employee query resolution turnaround time
- HR data accuracy and reporting quality

📌 Human Resources Operations Manager (India)
🏢 Zouma Consulting Services - APAC
📍 India