Job Title: Healthcare Executive (Malayalam speaking)

Work Location: Watch Your Health – Thane (Work from Office)

Job Type: Full-time

Timings: 9:30 AM – 6:30 PM (9 hours)

Transport: Pick-up & drop facility available from Thane station

Salary range : 25000- 30000 (CTC) + Incentives

We are looking for a proactive and customer-focused Healthcare Executive to serve as the first point of contact for clients. The ideal candidate will assist users with queries, provide accurate information, and ensure a smooth customer experience while coordinating with internal teams.

You will be part of the Diabetes Helpline Team, providing post-sales support and services for patients having CGM devices.

Key Responsibilities

- Handle inbound and outbound calls, emails, and chat queries from clients.
- Assist customers with service-related queries, appointment scheduling, and basic troubleshooting.
- Provide accurate information about services, processes, and program offerings.




- Resolve or escalate customer issues to the relevant departments in a timely manner.
- Maintain detailed records of interactions, queries, and resolutions in the system.
- Coordinate with clinical, operations, and technical teams to ensure prompt issue resolution.
- Follow up with clients to ensure queries are resolved and maintain high customer satisfaction.
- Adhere to company processes, service standards, and turnaround times (TATs).

Requirements

- Qualification: BSc/ BHSc/ Dietician/ Nutritionist/ Any other Science background
- Experience: 1–3 years in customer support / help desk / client servicing roles
- Solid communication and interpersonal skills
- Good problem-solving and multitasking abilities
- Basic computer knowledge and familiarity with CRM/tools
- Customer-centric attitude with attention to detail
- Language Preference- Hindi, English, Malayalam

📌 Healthcare executive - Malayalam (Thane)
🏢 Watchyourhealth.com
📍 Thane