Responsibilities: Service delivery & client retentionTrainer network & capacityQuality, process & performance managementTeam leadershipWhat we are looking for: Proven operations leadership in a concierge-style / on-demand consumer-services setting (e.g. home services or field-service marketplaces) with high-touch, SLA-driven operationsA demonstrable, measurable track record of improving customer satisfaction and retention (CSAT, NPS, ratings or churn)
📌 head of operations (Hyderabad)
🏢 Randstad
📍 Hyderabad
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