Position: Guest Relations Executive /n Overview: /n We are seeking a energetic and proactive Guest Relations Executive. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties. /n /n Key Responsibilities /n Operations & Guest Experience /n /n

- Manage day-to-day operations efficiently to ensure seamless guest experiences.

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- Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction.

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- Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.

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- Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.

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- Implement and monitor upkeep schedules and regular property inspections.

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- Supervise and coordinate housekeeping staff , ensuring quality and efficiency.

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- Ensure consistent quality control across guest rooms and common areas.

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- Coordinate repairs and maintenance as needed to ensure operational continuity.

/n /n Vendor & Staff Coordination /n /n

- Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.

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- Assist in staff training , including hospitality practices such as meal or breakfast preparation support when needed.

/n /n Qualifications & Skills /n /n

- Bachelor’s degree in Hospitality, Business Administration, or related field.

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- 1–4 years of experience in hospitality operations, guest relations, or property management.

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- Strong organizational and problem-solving skills.

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- Excellent communication and interpersonal abilities.

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- Proficiency in MS Office and basic property management systems.

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- A proactive, service-oriented, and ownership-driven attitude.

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📌 Guest Relations Executive (Gurugram)
🏢 The Blue Kite
📍 Gurugram