- 8+ years of experience as SAP CRM Functional Consultant with support-heavy background - Strong functional knowledge in Sales, Service, and Case Management - Hands-on experience in incident management and production support - Robust integration knowledge with SAP ECC / S/4HANA - Functional understanding of middleware (CRM Middleware / CPI / PI) - Experience handling customer-facing issues and complaints - Excellent problem resolution and root cause analysis skills
Key Responsibilities*
- Provide L2/L3 production support for SAP CRM - Resolve high-priority incidents within SLA - Perform root cause analysis and permanent fixes - Support case management and customer service processes