Job SummaryThe F&B; Supervisor is responsible for supervising day-to-day Food & Beverage operations and ensuring smooth, efficient, and guest-focused service. The role involves supervising service staff, maintaining hotel standards, coordinating with the kitchen and other departments, handling guest requirements, and ensuring that all F&B; areas operate as per the property's service and grooming standards.

Key Responsibilities

- Supervise daily operations of the assigned F&B; outlet, restaurant, banquet or other service areas.
- Ensure timely and professional service to all guests while maintaining a high standard of hospitality.
- Brief and allocate duties to F&B; service staff at the beginning of each shift.
- Monitor staff attendance, grooming, hygiene, discipline and overall performance.
- Ensure proper table setup, mise-en-place, service readiness and cleanliness of the outlet.
- Coordinate closely with the kitchen to ensure timely food preparation and service.
- Handle guest requests, complaints and special requirements professionally and escalate issues to the F&B; Manager when required.
- Ensure proper order taking, KOT/BOT procedures and coordination with the kitchen and billing/POS team.
- Monitor food and beverage presentation and ensure adherence to established service standards.
- Supervise banquet functions, events and special dining requirements when assigned.
- Ensure proper opening and closing procedures of the assigned outlet.
- Monitor inventory, operating supplies, cutlery, crockery, glassware and other F&B; equipment and report shortages or damages.
- Minimize wastage and ensure responsible use of hotel resources.
- Maintain proper coordination with Housekeeping, Front Office, Kitchen, Engineering, Security and other departments.




- Train and guide junior F&B; staff on service standards, SOPs, grooming, guest handling and product knowledge.
- Ensure compliance with food safety, hygiene, fire safety and hotel policies.
- Maintain proper records and communicate operational issues to the F&B; Manager/HOD.
- Assist the F&B; Manager in maintaining service quality and achieving departmental targets.
- Ensure all guest areas remain clean, organized and presentable throughout the shift.
- Perform any other duties and responsibilities assigned by the F&B; Manager or Hotel Management.

Required Skills & Competencies
- Strong guest-handling and communication skills.
- Good knowledge of restaurant and banquet service.
- Ability to lead and supervise a team effectively.
- Good knowledge of F&B; service standards and hospitality etiquette.
- Basic knowledge of POS and billing procedures.
- Good coordination and problem-solving skills.
- Ability to work under pressure during busy operations and events.
- Strong focus on grooming, hygiene and discipline.
- Positive attitude and willingness to work in a team environment.

Qualification & Experience
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- Minimum 2–3 years of relevant experience in Food & Beverage operations, preferably in a 3-star/4-star/5-star hotel or reputed restaurant.
- Candidates with strong operational experience and good leadership skills may also be considered.

Personal Attributes
- Guest-oriented and service-minded.
- Qualified and well-groomed.
- Responsible, punctual and disciplined.
- Proactive and solution-oriented.
- Good team player with leadership qualities.
- Flexible to work in shifts, weekends and during hotel events as per operational requirements.

📌 Food And Beverage Supervisor (Khandwa)
🏢 Shagun Hotel u0026 Resorts
📍 Khandwa