We are looking for a friendly, energetic, and customer-focused Café Counter Sales Staff member to manage counter sales, assist customers with orders, and ensure a smooth and pleasant café experience.

Key Responsibilities

- Greet customers warmly and take food and beverage orders accurately.
- Explain menu items, ingredients, and available offers to customers.
- Handle billing and POS/cash counter transactions accurately.
- Prepare or coordinate takeaway orders and ensure orders are complete before handing them over.
- Maintain cleanliness and hygiene at the counter and customer-facing areas.
- Coordinate with the kitchen/barista team to ensure timely order service.
- Handle customer questions and basic complaints politely and professionally.
- Promote add-ons, combos, and special offers where appropriate.
- Monitor counter supplies such as cups, packaging, napkins, and other service items.
- Follow café standards for food safety, hygiene, grooming,



and customer service.
- Assist with opening, closing, cleaning, and other day-to-day café operations as required.

Requirements
- 12th standard or equivalent qualification preferred.
- Previous experience in café, restaurant, retail, counter sales, or customer service is preferred.
- Good communication and interpersonal skills.
- Basic knowledge of billing/POS systems.
- Comfortable handling cash and digital payments.
- Friendly, presentable, punctual, and reliable.
- Able to work in a fast-paced setting and stand for extended periods.
- Willingness to work shifts, weekends, and holidays as required.

Key SkillsCustomer Service | Counter Sales | POS Billing | Cash Handling | Communication | Order Taking | Teamwork | Hygiene & Grooming | Upselling

📌 F&B Counter Sales (Mumbai)
🏢 The Shalimar Hotel
📍 Mumbai