About Innova Group

Innova Group is a 30-year-old enterprise with a simple but powerful proposition: everything a company needs to work, under one roof. We operate across three verticals — Space (coworking and managed offices), People (IT staffing), and Technology (enterprise AV/IT solutions) — and we are actively building toward being recognized as India's integrated workspace provider.

This is not three businesses that happen to share a name. It is one company with one vision, and marketing is how that vision becomes visible.

This person will own Innova's brand across all three verticals — not as separate silos, but as one coherent story told in different voices to different audiences. They will understand that a coworking seat needs to be marketed to a founder or a freelancer, a managed office to a 50-person enterprise team, an IT staffing solution to an HR head, and an AV setup to a CTO — and that all of it still needs to feel unmistakably Innova.

They will work closely with the BD team, who own performance, analytics, and ad operations. But this person creates the campaigns, writes the briefs, sets the creative direction, and is the final approver on everything that goes out. Nothing goes live without their sign-off. Brand integrity is non-negotiable.

What You Will Own

Brand & Vision

- Be the custodian of the Innova brand across Space, People, and Technology
- Translate the integrated workspace vision into marketing narratives that resonate with each audience
- Ensure every piece of communication — regardless of vertical or format — feels coherent and on-brand
- Lead brand communications around launches, expansions, and key company milestones

Job Summary

We are looking for a proactive and experienced Operations Manager to oversee the day-to-day operations of our co-working space. The candidate will be responsible for ensuring smooth facility operations, excellent member experience, team management, vendor coordination, and adherence to company standards.

The ideal candidate should have strong leadership, communication, problem-solving, and organizational skills, with a customer-first and hands-on approach.

Key Responsibilities

1. Centre & Facility Operations





- Manage the daily operations of the co-working centre.
- Ensure the workspace is clean, safe, well-maintained, and fully operational.
- Conduct regular inspections of facilities, meeting rooms, common areas, utilities, and equipment.
- Coordinate preventive and corrective maintenance.
- Ensure proper opening and closing procedures.

2. Client & Member Management

- Ensure a high-quality experience for members, clients, and visitors.
- Handle client queries, complaints, escalations, and service requests promptly.
- Manage client onboarding and workspace readiness.
- Build strong relationships with existing members and improve client retention.
- Monitor member satisfaction and identify areas for improvement.

3. Team Management

- Supervise front-desk, housekeeping, security, and support staff.
- Prepare staff schedules and allocate daily responsibilities.
- Monitor attendance, performance, productivity, and discipline.
- Train and guide team members on operational and customer-service standards.
- Conduct regular team meetings and performance reviews.

4. Vendor & Procurement Management

- Coordinate with housekeeping, security, maintenance, internet, and other service vendors.
- Ensure vendors meet agreed service levels and timelines.
- Manage procurement of office supplies, consumables, and operational requirements.
- Maintain vendor records and negotiate wherever required.
- Monitor inventory and prevent unnecessary wastage.

5. Meeting Rooms, Events & Space Management

- Manage meeting-room bookings and workspace allocation.
- Coordinate internal and client events.
- Ensure event spaces are prepared before every event.
- Monitor space utilization and operational capacity.
- Coordinate with Sales and Community teams for client requirements.

6. Finance & Cost Control





- Monitor operational expenses and centre-level budgets.
- Support invoicing, collections, and payment follow-ups where required.
- Control unnecessary operational costs without compromising service quality.
- Maintain records of expenses, purchases, and consumables.
- Identify opportunities for cost optimization.

7. Reporting & Compliance

- Prepare daily, weekly, and monthly operational reports.
- Track key operational KPIs such as occupancy, member satisfaction, complaints, maintenance, expenses, and service requests.
- Ensure compliance with company policies, safety standards, and statutory requirements.
- Maintain proper documentation, asset registers, inventory records, and operational checklists.

8. Cross-Functional Coordination

- Coordinate closely with Sales, Accounts, HR, IT, and Management teams.
- Support new client onboarding and office setup.
- Escalate critical operational issues to senior management.
- Implement management decisions and operational processes effectively.

Required Skills & Qualifications

- Bachelor’s degree in business administration, Hospitality, Operations, or a related field.
- 5–10 years of experience in coworking, hospitality, facility management, property management, or office operations.
- Strong team-management and leadership skills.
- Excellent verbal and written communication skills.
- Strong client-handling and conflict-resolution abilities.
- Positive knowledge of MS Office/Google Workspace and operational software/CRM.
- Experience in vendor management and cost control.
- Strong organizational and multitasking abilities.
- Proactive, presentable, responsible, and solution-oriented approach.
- Ability to work in a fast-paced, customer-facing environment.

Key Performance Indicators (KPIs)

- Member satisfaction and retention
- Centre occupancy and space utilization
- Timely resolution of client complaints
- Facility uptime and maintenance quality
- Vendor performance
- Operational cost control
- Team productivity and attendance
- Inventory accuracy
- Compliance with SOPs and safety standards
- Timely submission of operational reports

📌 Facilities Operations Manager (Noida)
🏢 Innova ESI
📍 Noida