Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

Experience: 8–10 Years

Location: Pan India

Work Mode: Onsite

Salary: Best in the Market

Must-Have Skills

- Experience Strategy & Design Leadership - Customer Journey Mapping & Service Blueprinting - Sitecore XM Cloud / Sitecore AI - Sitecore CDP & Personalize - Sitecore Experience Edge - Dynamics 365 - Azure Services - Omnichannel Experience Design - Accessibility & Personalization - CRM & CMS Capabilities

Key Responsibilities

- Define personas, customer journeys, and service principles. - Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs. - Lead customer research and translate insights into experience strategies.



- Govern design quality across implementation teams. - Drive personalization strategies using Sitecore CDP and Experience Edge. - Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

- Robust executive stakeholder management. - Workshop facilitation and strategic storytelling skills. - Experience leading cross-functional teams. - Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.

[email protected]

#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (UX/CX Strategy) (Mumbai)
🏢 TECEZE
📍 Mumbai