Customer Management Executive — Content, Marketing & Branding | Machine Maker

About Machine Maker

Machine Maker is a Pune-based B2B media house — "The Voice of Manufacturing" — dedicated to India's manufacturing sector. Over 16+ years, we've built a team of 30+ across editorial, video, production, sales, and client servicing, producing a print magazine, digital content, video, exhibitions, and brand partnerships for manufacturing and industrial clients across the country.

About the Role

We're looking for a Customer Management Executive to help manage and grow our Marcom, retainership, and brand-partnership client accounts. This isn't a purely operational account-management role — you'll be closely involved in the content, marketing, and branding side of what we deliver for clients, working alongside our Customer Management and Production teams to make sure every account gets work that's on-brand, on-brief, and on time.

Key Responsibilities

- Own day-to-day coordination for a portfolio of Marcom/retainership and brand-partnership client accounts, working closely with the Customer Management team.
- Understand each client's brand, industry, and marketing goals, and translate them into explicit briefs for our content, video, and design teams.
- Review and shape client-facing content — LinkedIn posts, decks,



proposals, campaign copy — for quality, tone, and brand consistency.
- Coordinate across content, video, and sales teams to keep deliverables and timelines on track.
- Track account health and deliverables, and flag risks or opportunities early.
- Support in spotting upsell and renewal opportunities within existing accounts.
- Build a working understanding of each client's industry and the broader manufacturing/B2B landscape we operate in.

- What We're Looking For

- 3–4 years of experience in client/account management, content marketing, or branding — ideally at a media, marketing, communications, or agency environment.
- Excellent written and verbal English communication; strong, confident content writing skills.
- Solid grounding in marketing and branding fundamentals, and genuine interest in content strategy.
- Comfortable managing client relationships directly and professionally.
- Organised and detail-oriented, able to juggle multiple accounts and deadlines at once.
- Strong academic record; a bachelor's degree required.
- Prior exposure to B2B, industrial, or manufacturing-sector clients is a plus, not a must.

- Location & Work Mode: Wakad, Pune (work from office)

📌 Executive Marketing & Branding (Pune)
🏢 Machine Maker
📍 Pune