We are looking for an experienced Ecommerce Customer Support & Operations Specialist with strong, hands-on experience working with Shopify-based ecommerce stores.

This is not a general customer service role. You will be involved in the day-to-day operation of an ecommerce store, including customer support, Shopify order management, shipping and logistics coordination, returns, refunds, product enquiries and post-purchase support.

Hands-on Shopify ecommerce experience is an essential requirement for this position.

Candidates whose ecommerce experience is exclusively with Amazon, eBay or other marketplace platforms, without practical Shopify experience, will not meet the essential requirements for this role.

Key Responsibilities

- Handle customer enquiries through email, live chat and other support channels.
- Assist customers with product questions, order updates, delivery enquiries and general post-purchase support.
- Manage and update customer orders directly within Shopify Admin.
- Process order changes, cancellations, refunds, returns and exchanges according to company policies.
- Check payment, fulfilment and shipping status of customer orders.
- Coordinate with warehouses, couriers and logistics partners regarding deliveries, delays, lost parcels and other shipping issues.
- Create and manage shipping labels when required.
- Track shipments and follow up on delayed or failed deliveries.
- Handle return-to-sender and incorrect-address cases.
- Assist customers with warranty and product-related support enquiries.




- Maintain accurate customer and order information within Shopify and internal systems.
- Escalate complex customer or operational issues when required.
- Work closely with the ecommerce and operations teams to resolve order and fulfilment issues.
- Identify recurring customer or delivery problems and help improve internal processes.
- Maintain professional, clear and helpful communication with customers at all times.

Essential Experience & Skills
- Previous professional experience in ecommerce customer support.
- Practical, hands-on experience using Shopify and Shopify Admin.
- Experience managing Shopify orders, fulfilments, refunds, cancellations and customer information.
- Experience dealing with ecommerce shipping and logistics.
- Experience communicating with courier or delivery partners.
- Understanding of returns, exchanges, refunds and ecommerce order workflows.
- Strong written English and professional customer communication skills.
- Ability to handle multiple customer enquiries and operational tasks efficiently.
- Strong attention to detail, particularly when working with orders, addresses, payments and shipments.
- Good problem-solving skills and ability to take ownership of customer issues.

Key Platform RequirementThis position is specifically for someone with Shopify ecommerce experience.

Experience with Amazon, eBay or other marketplaces can be an additional skill, but marketplace experience alone is not a substitute for hands-on Shopify experience.

You should already be comfortable working inside Shopify Admin and managing real ecommerce customer orders and support cases.

📌 Ecommerce Customer Support & Operations Specialist – Shopify (India)
🏢 Ganesh Trading C.
📍 India