Company Description Esse India is a Canada-focused immigration and visa consulting firm based in Delhi, offering services at a competitive and accessible price range. The company’s expert team is well-versed in Canadian immigration rules and regulations and provides clients with reliable visa consultation services. Esse India emphasizes trust, transparency, and value, aiming to deliver services that meet clients’ expectations for professionalism and integrity.

Since its establishment, the firm has built a reputation for high client satisfaction by guiding applicants through complex processes with care and attention.

Role Description The Documentation Executive role is a full-time, on-site position based in South Delhi.

The Documentation

Executive will be responsible for preparing, organizing, and reviewing immigration and visa-related documents, ensuring that applications are complete, accurate, and compliant with relevant guidelines. Day-to-day tasks include maintaining document records, coordinating with clients to collect required information, and updating internal systems with current documentation status. The role also involves liaising with other team members to track application progress, clarifying documentation requirements, and responding to client queries in a professional manner.

The Documentation

Executive will support process efficiency by following standardized procedures and maintaining high-quality documentation standards.

Qualifications





- Counsel clients on immigration pathways for Canada PR Visa, Australia PR Visa, Germany Opportunity Card, Hong Kong QMAS, and Austria Job Seeker Visa.
- Conduct initial eligibility assessments based on clients' education, work experience, age, language proficiency, and other relevant criteria.
- Explain visa requirements, documentation, processing timelines, and immigration procedures clearly and professionally.
- Assist clients in collecting, reviewing, and organizing the required documents for visa applications.
- Maintain accurate client records and update the CRM with consultation notes and application progress.
- Coordinate with the documentation and case processing teams to ensure timely submission of applications.
- Follow up with prospective and existing clients through phone calls, emails, and WhatsApp regarding their application status.
- Address client queries, concerns, and objections in a polite, qualified, and solution-oriented manner.
- Handle refund requests according to company policies while maintaining professionalism and ensuring customer satisfaction.
- Build and maintain long-term relationships with clients through excellent customer service.
- Stay updated with basic immigration policies, eligibility criteria, and procedural changes for the assigned countries.
- Meet consultation and client conversion targets while maintaining high service quality.
- Ensure confidentiality of client information and comply with company policies and ethical standards.

📌 Documentation Executive (Delhi)
🏢 Esse India | Canada immigration consultants in delhi | visa consultant delhi
📍 Delhi