Location: Bengaluru

Experience: 5–8 years

Employment Type: Full-time

About Troopd

Troopd builds “agentic colleagues”, AI-powered roles that own end-to-end responsibilities inside the systems organizations already use and report directly to internal teams. Instead of tools that need constant operation or assistants that depend on prompts, Troopd delivers AI colleagues that perform daily work and escalate only the decisions needing human judgment.

The company’s first agentic colleague, Audit Narayan, is an AI Compliance Officer already in production. Audit Narayan autonomously manages labor compliance for Indian businesses, starting with the Code on Wages, validating payroll and statutory obligations, surfacing risk early, and keeping organizations audit-ready every day. Troopd is focused on combining autonomy, reliability, and collaboration to transform how businesses run key operational functions.

About the Role The Deputy General Manager – Client Delivery and Operations is a full-time, on-site role based in Bengaluru, responsible for overseeing end-to-end delivery and operational performance for Troopd’s clients. This role manages qualified sales opportunity through commercial closure, client onboarding, ensures smooth implementation of agentic colleagues, and coordinates ongoing service delivery to meet agreed performance standards and timelines.

The manager will work closely with client stakeholders to understand requirements, track outcomes, and address operational issues, while aligning internal teams around clear priorities and processes.

Daily activities include monitoring delivery metrics, leading status reviews, resolving escalations, optimizing workflows, and supporting continuous improvement across client engagements.



The role also involves collaborating with product and engineering teams to relay client feedback, refine operational models, and strengthen long-term client relationships.

Key Responsibilities

- Own the post-demo engagement process, including follow-ups, requirement discussions, commercial coordination, and closure.
- Build solid relationships with prospective and existing clients, understanding their business needs and priorities.
- Coordinate proposals, agreements, and internal approvals to ensure a smooth path to commercial closure.
- Take ownership of client onboarding and implementation, ensuring clear timelines, responsibilities, and milestones.
- Work closely with Product, Technology, Sales, and Operations teams to deliver a seamless client experience.
- Maintain visibility into client commitments, delivery status, dependencies, and risks.
- Establish structured operating processes for client delivery, account management, and ongoing engagement.
- Identify opportunities to improve client adoption, strengthen relationships, and support long-term account growth.
- Track key delivery and commercial metrics, providing regular updates to leadership.

Qualifications

- Candidates should possess strong Communication skills for stakeholder management, expectation setting, and clear reporting.
- Candidates should possess Project Management skills to plan, execute,



and monitor client delivery initiatives and operational workflows.
- Candidates should possess Service Delivery skills to ensure consistent performance, manage SLAs, and drive operational excellence.
- Experience in operations or client delivery roles within B2B technology, SaaS, enterprise services, or AI-driven products is beneficial.
- Exposure to compliance, payroll, HR technology, or similar domains is an advantage, but not essential.
- Demonstrated ability to work cross-functionally with product, engineering, and business teams and to manage multiple clients concurrently.
- Strong analytical and problem-solving skills, with proficiency in using data and dashboards to guide decisions.
- Bachelor’s degree in business, engineering, or a related field; an advanced degree or relevant certifications in project or service management are a plus.

Why Join Troopd?

Join at a defining moment and help shape how a category-creating company delivers for its clients. Real ownership, real impact, and a front-row seat to building something big from scratch. Troopd is creating agentic colleagues that help organisations perform defined business roles with greater consistency, efficiency, and operational discipline.

In this role, you will work closely with the founding team and play a meaningful part in turning customer interest into successful, long-term client relationships. You will have the opportunity to shape how Troopd engages with clients, delivers value, and builds scalable operating practices as the company grows.

This is a role for someone who wants to take ownership, work across functions, and see the direct impact of their work, while contributing to a company building something genuinely new.

📌 DGM – Client Delivery and Operations (Bengaluru)
🏢 Troopd
📍 Bengaluru