Looking for a Desktop Support Engineer L2 who has experience in Windows setting.

Key Responsibilities

- Provide L2 technical support for Windows desktops, laptops, and peripherals. - Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications. - Handle and resolve incidents escalated from the Service Desk/L1 team. - Perform troubleshooting of hardware, software, OS, network, and connectivity issues. - Manage and troubleshoot Microsoft 365 applications. - Support endpoint management tools such as SCCM/MECM, Intune, or similar tools. - Perform software installation, patching, upgrades, and troubleshooting. - Support onboarding/offboarding activities, including system setup and access provisioning. - Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement - Monitor and resolve tickets according to SLA and priority.

Skillset

- Position: L2 Desktop Support Engineer - Location : Thane, Vikhroli - Working Days: Monday to Saturday - Joining: Immediate / ASAP - Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite

Interested candidates please share your CV to [email protected]

Immediate Joiners are preferred.

📌 Desktop Support Engineer (Mumbai)
🏢 SHI Solutions India
📍 Mumbai