Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support ? Location: Bangalore / Chennai ? Experience: 3+ Years ? Employment Type: Full-Time About the Role We are seeking a Desktop Support Engineer with hands-on experience supporting Healthcare Imaging, Eye Care, Diagnostic, or Medical Equipment environments. The ideal candidate should have solid expertise in Windows desktop support, device connectivity troubleshooting, healthcare IT workflows, and end-user support within hospitals, clinics, or diagnostic centers.

Key Responsibilities - Install, configure, and support Windows desktops, laptops, and peripherals used with healthcare and eye-care equipment.

- Troubleshoot connectivity issues between PCs and medical devices, imaging systems, and diagnostic equipment.
- Configure and maintain healthcare applications and device interfaces.
- Support imaging environments including PACS, RIS, DICOM, HL7, and related healthcare workflows.
- Diagnose and resolve hardware, software, printer, and network-related issues.
- Manage incidents and service requests through ticketing tools while meeting SLA requirements.




- Work closely with vendors and field engineers for device installation, maintenance, and issue resolution.
- Provide technical assistance and training to clinicians, technicians, and end users.
- Maintain detailed documentation of incidents, troubleshooting activities, and resolutions.
- Escalate complex technical issues to higher-level support teams when required.

Mandatory

Skills - Windows 10/11 Desktop Support

- Laptop/Desktop Hardware Troubleshooting
- Active Directory User Administration
- TCP/IP, DNS, DHCP, VPN Troubleshooting
- ServiceNow or other ITSM / Ticketing Tools
- End User Computing (EUC) Support
- Printer & Peripheral Device Support
- Strong Customer Service and Communication Skills Highly Preferred Experience ✅ Healthcare Imaging Systems ✅ Eye Care Equipment Support ✅ Diagnostic Device Support ✅ PACS Administration ✅ RIS / VNA Support ✅ DICOM & HL7 Protocols ✅ Radiology / Ophthalmology Equipment Integration ✅ Medical Device Connectivity Troubleshooting

📌 Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support (Dharwad)
🏢 Movate
📍 Dharwad