Company Description Bijoy Capital Institute of Skilled Learning (BCIPL) is a specialized training institute focused on building financially skilled and digitally ready professionals for the modern financial ecosystem. Founded by veteran financial professional Mr.

Bijoy

Mondal, BCIPL offers a broad portfolio of online courses in areas such as Taxation, FinTech, Digital Banking, Mutual Funds, Insurance, Financial Planning, and Wealth Management. Programs emphasize real-world application through live classes, interactive simulations, and case-based learning, giving learners practical exposure to GST, income tax filing, investment analysis, and financial compliance using digital tools. BCIPL’s digital ecosystem enables immediate access to dashboards, course modules, and professional-grade tools on both desktop and mobile, with a seamless and intuitive user experience. Upon completion, participants receive verifiable digital certificates aligned with national skill standards, enhancing employability in BFSI and FinTech sectors.

: - Desktop Engineer

Certifications

- Mandatory: MC/SC certification – preferably a current-year certification.
- Priority: Candidates holding a recent-year certification will be given preference.
- CompTIA: Globally recognized CompTIA certification is highly preferred. Candidates meeting this requirement may be eligible for immediate joining.

Experience

2–6 years, depending on the complexity of the IT environment and support requirements.

Salary

₹25,000 – ₹50,000 per month, based on experience, skills, and certification.

Location

Onsite / Client Location

- Key Responsibilities

Desktop & Laptop Support
- Install, configure and maintain desktops, laptops, monitors, printers and other peripherals.
- Troubleshoot hardware issues such as RAM, HDD/SSD, motherboard, keyboard, mouse, display and connectivity problems.
- Perform OS installation, configuration, upgrades and troubleshooting.
- Support Windows 10/11 environments and ideally Windows Server basics.
- Configure user profiles, system policies and security settings.

Application & Software Support
- Install and troubleshoot business applications and standard productivity tools.
- Support Microsoft Office / Microsoft 365 applications.
- Troubleshoot application crashes, performance issues and compatibility problems.




- Manage software installations, patches and updates.
- Assist users with browser, email, VPN and collaboration-tool issues.

Active Directory & User Management
- Create, modify and disable user accounts in Active Directory.
- Reset passwords and unlock accounts.
- Manage security groups and basic access permissions.
- Join computers to the domain and troubleshoot domain-related issues.
- Configure Group Policy settings as required.
- Support Microsoft 365 / Entra ID environments where applicable.

Network & Connectivity Support
- Troubleshoot LAN/Wi-Fi connectivity issues.
- Configure TCP/IP, DNS, DHCP and basic network settings.
- Troubleshoot VPN connectivity.
- Diagnose connectivity between end-user devices and servers/applications.
- Coordinate with Network Engineers for complex network issues.

IT Asset Management

- Maintain inventory of desktops, laptops, printers, accessories and other IT assets.
- Track asset allocation, replacement and movement.
- Maintain hardware/software records.
- Support laptop/desktop refresh and replacement activities.

Printer & Peripheral Support
- Install and configure network/local printers.
- Troubleshoot printing and scanning issues.
- Configure scanners, biometric devices, projectors, IP phones and other peripherals.
- IT Service Management A good Desktop Engineer should have experience working through a ticketing system.

Responsibilities may include

- Logging and categorizing incidents.
- Prioritizing tickets based on business impact.
- Troubleshooting and resolving L1/L2 incidents.
- Meeting SLA/TAT requirements.
- Escalating unresolved issues to appropriate teams.
- Maintaining proper ticket documentation.
- Preparing daily/weekly support reports.
- Following ITIL-based incident, problem and change-management processes.

Experience with tools such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, BMC Remedy, Freshservice or similar is useful.




- Security Responsibilities The engineer should also have basic endpoint-security knowledge:
- Antivirus/EDR installation and troubleshooting.
- Windows security updates and patches.
- Endpoint hardening.
- USB/device access controls.
- Basic knowledge of MFA and endpoint security policies.
- Supporting BitLocker/device encryption.
- Identifying and escalating suspicious activities or malware incidents.
- Ensuring compliance with organizational IT policies.
- Typical Technical Skill Set

Area

Expected Knowledge

Operating Systems

Windows 10/11, basic Windows Server

Hardware

Desktop, laptop, printer, scanner, peripherals

Active Directory

User/account/group management

Microsoft 365

Outlook, Teams, Office applications

Networking

TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN

Endpoint Management

SCCM/MECM, Intune or similar

Security

Antivirus, EDR, BitLocker, patching

ITSM

ServiceNow/Jira/ManageEngine etc.

Remote Support

RDP, remote desktop/support tools

Asset Management

Hardware/software inventory

Troubleshooting

Hardware, OS, application and connectivity
- Good-to-Have Skills For a more senior Desktop Engineer, I would look for:
- Microsoft Intune / Endpoint Manager
- Microsoft Entra ID
- SCCM/MECM
- PowerShell scripting
- Windows Autopilot
- Microsoft 365 administration
- Basic Azure/AWS knowledge
- Virtualization basics – VMware/Hyper-V
- Endpoint security/EDR tools
- ITIL certification
- Experience supporting large enterprise environments
- Soft Skills

This is particularly important for a Desktop Engineer because they interact directly with business users.
- Strong communication skills
- Customer/user handling
- Patience and troubleshooting mindset
- Ability to explain technical issues to non-technical users
- Good documentation skills
- Ability to work under SLA pressure
- Willingness to work onsite
- Ability to coordinate with Network, Server, Security and Application teams

Work Location: In person

“As a Desktop Engineer, your main job is to provide IT support to employees. You will troubleshoot desktop/laptop, Windows, software, printer, network and login issues, manage user accounts in Active Directory, handle IT tickets, and ensure systems are working properly. The role is primarily onsite and involves direct user support.”

📌 Desktop Engineer (Kolkata)
🏢 Bijoy Capital Institute of Professional Learning
📍 Kolkata