Hiring: Deputy Manager – E-commerce & BPO Operations

We are looking for an experienced Deputy Manager to lead and manage BPO operations within the E-commerce domain.

Key Responsibilities

Manage day-to-day BPO operations for E-commerce customer/seller support

Lead and manage customer support and seller support teams

Handle voice, chat & ticket/logging processes

Manage seller onboarding and support operations

Drive operational KPIs, SLAs, productivity and quality metrics

Handle escalations and ensure timely resolution of customer/seller issues

Monitor team performance and implement process improvements

Coordinate with internal stakeholders and E-commerce teams

Prepare and analyze operational MIS and performance reports

Ensure adherence to SOPs, quality standards and client requirements

Required Experience & Skills

5+ years of overall experience

Minimum 3 years of BPO experience

Strong experience in E-commerce domain





Experience in Customer Support / Seller Support

Hands-on experience with Voice, Chat & Ticket/Case Logging

Experience in Seller Onboarding / Seller Operations

Strong understanding of E-commerce processes and workflows

Team handling and people management experience

Strong communication, problem-solving and stakeholder-management skills

Experience managing operational KPIs, SLAs and quality metrics

Position

Designation: Deputy Manager

Experience: 5+ Years

Industry: BPO / E-commerce

Function: Operations / Customer & Seller Support

Employment: Full time

Interested candidates can share their updated CV to [email protected]/comment below.

#Hiring #DeputyManager #BPOJobs #EcommerceJobs #CustomerSupport #SellerSupport #Ecommerce #BPO #Operations #SellerOnboarding #Jobs #HiringNow

📌 Deputy Manager (Prayagraj)
🏢 Laveti Innovations Lab Private
📍 Prayagraj