The CRM Executive is responsible for managing customer relationships, handling property leads, maintaining the CRM system, and ensuring timely follow-ups with clients to support sales activities.
Key Responsibilities:
- Manage and update customer data in the CRM system
- Handle incoming leads from property portals, websites, and calls
- Coordinate with the sales team for lead assignments and follow-ups.
- Schedule property site visits with clients
- Maintain records of enquiries, bookings, and customer interactions
- Send reminders and follow-up communications to clients
- Generate basic reports on leads and sales status
Requirements:
- Basic knowledge of CRM software (e.g., Zoho CRM, Salesforce, or similar)
- Positive communication and organizational skills
- Basic computer and data entry skills
- Experience in real estate or sales support is preferred