PFB JD for Delivery/Program Manager(IT Infrastructure)

Location : Chennai (Wipro ODC).

Experience : 10+ years

Key responsibilities

Delivery Management o Ensure seamless delivery of projects in an account and adhere to program & project charter in terms of schedule, quality, efforts and costs o Ensure 100% compliance to Project SLA's, information security protocols and etc (all customer's contractual obligations) by minimizing process exceptions and deviations while managing the project structure in WiproOne o Conduct periodic cadence(Daily, weekly, monthly, and quarterly as required) with the customer team, project team, quality team, Workforce Management Group (WMG) to take proactive measures to resolves issues/ possible escalations

Client Relationship Management o Engage with client to identify & deploy multiple solutions & value adds within/ across SLs to create a stronger value proposition for clients and enhance share of business o Conduct regular customer connects (meetings/ visits/ video- conference) to understand customer's current & future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation o Identify and close early warnings on a project to avoid any customer escalations

Delivery governance across the program/ projects o Review and track overall project/ program delivery management, diving deep into problems in programs/projects with relevant PgMs, PMs to identify process gaps and arrest the same from reoccurring o Conduct periodic reviews with the team (PgMs, PMs) on operational,



quality and fulfilment parameters and new idea generation & its implementation on existing projects o Resolve project escalations that happen in an expedited fashion ensuring root cause identification and permanent closure o Review and monitor revenue allocations/ realization to avoid OB/RR leakages

Enable revenue growth o Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account o Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate o Gather information from PgMs, PMs and sales to identify opportunities for deployment of new technology, growth solutions and services in the accounts by bringing SL practices/ other capabilities for client solutioning o Monitor and Track accounting activities to ensure timely billing consolidation, invoicing and reconciliation activities to ensure clean and orderly book-keeping

Operational Excellence o Automation Focus - Identify automation opportunities and drive value adds across the program/ projects o Innovation Focus - Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth o Drive and deploy Knowledge Management across the accounts





Capability Development and Talent Pipeline Creation o Demand forecasting in line with business requirements : Spearhead quarterly demand forecasting and resource planning aligned to requirements of the programs / projects o Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team o Anticipate recent skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements o Drive 100% compliance on trainings and upskilling requirements : Identify essential skills, deploy multi skilling upgradation model, plan and drive rotations for seed positions, and create learning maps with project managers and HRBP for critical talent o Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

Team Management o Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness o Manage team attrition o Drive diversity in leadership positions o Performance Management of the team -Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports o Ensure that the Performance Nxt is followed for the entire team

📌 DELIVERY MANAGER (Chennai)
🏢 Wipro
📍 Chennai