About The Company

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, renowned for its innovative approach and commitment to excellence. With a presence in over 46 countries and a diverse portfolio of services, TCS has established itself as a trusted partner for organizations seeking digital transformation and technological advancement. The company prides itself on fostering a culture of continuous learning, inclusivity, and integrity, enabling its employees to thrive in a dynamic and challenging environment.

TCS’s dedication to delivering value-driven solutions has earned it numerous accolades and a reputation as one of the most admired IT companies worldwide.

About The Role

We are seeking a skilled ZScaler Support Specialist to join our Cyber Security Practice at Tata Consultancy Services. In this role, you will be responsible for managing and maintaining ZScaler security solutions, including ZIA, ZPA, and ZDX, ensuring optimal performance and security compliance. You will work closely with clients and internal teams to implement, test, and validate configurations, troubleshoot incidents, and monitor system health through dashboards and logs.

Your expertise will be vital in ensuring the security and integrity of our clients’ web content filtering and access management systems. The ideal candidate should have a strong background in ZScaler technologies, excellent problem-solving skills, and the ability to work under SLA-driven environments.

Qualifications The ideal candidate should possess a bachelor’s degree in Computer Science, Information Technology, Cyber Security, or a related field.

Certifications related to ZScaler or network security are highly desirable. Candidates should have a minimum of 4 years and up to 16 years of relevant experience in managing ZScaler solutions, with a solid understanding of web filtering, proxy configurations, and cloud security. Proficiency in analyzing dashboards, logs,



and incident tickets is essential. Strong communication skills and the ability to work collaboratively with cross-functional teams are required.

Experience working in a service management setting, understanding change management processes, and familiarity with SIEM tools will be advantageous.

Responsibilities

- Maintain and configure content filtering and proxy settings within the ZScaler platform to ensure security policies are effectively enforced.
- Implement, test, and validate changes to content filtering configurations, ensuring minimal disruption and adherence to security standards.
- Conduct testing of web filtering policies and generate reports to assess their effectiveness.
- Respond to service requests related to web filtering, including blacklisting, whitelisting, and policy modifications, through the Service Management system.
- Process incident tickets promptly to restore services within defined SLAs, ensuring minimal impact on end-users.
- Engage in problem management activities by analyzing root causes and implementing corrective actions.
- Follow change management procedures for system and configuration updates, maintaining comprehensive documentation for all changes.
- Coordinate with Zscaler support teams to manage system patches, updates, and major/minor releases for ZIA and ZPA solutions.
- Regularly review client dashboards, such as ZPA and Zapp dashboards, to monitor system health, errors, and security alerts.
- Log and track errors or anomalies, collaborating with the internal security team to investigate and resolve issues.




- Ensure logs are forwarded correctly to client SIEM systems for comprehensive security monitoring.
- Monitor connector usage, update statuses, and troubleshoot issues related to connector performance and updates.
- Assist in implementing micro-segmentation policies to enhance network security posture.
- Coordinate with Zscaler to ensure connectors are updated weekly, and troubleshoot any update failures or delays.
- Review release notes for new Zapp versions, assessing impact on existing policies and configurations.
- Work with internal teams to deploy posture profiles and manage access controls, ensuring secure user access to ZPA.
- Regularly review logs, dashboards, and tickets related to Zscaler solutions to identify potential issues proactively.
- Participate in periodic upgrades of Zapp versions, collaborating closely with Zscaler support to ensure seamless transitions.

Benefits Tata Consultancy Services offers a comprehensive benefits package to support the well-being and professional growth of its employees. This includes competitive salary packages, health insurance, retirement plans, and paid time off. Employees also have access to continuous learning opportunities, certifications, and training programs to enhance their skills. TCS promotes a collaborative and inclusive work environment, encouraging innovation and leadership. Additionally, employees benefit from flexible work arrangements and a supportive corporate culture that values diversity and work-life balance.

Equal Opportunity

Tata Consultancy Services is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, gender, age, religion, national origin, disability, or any other characteristic protected by law. We believe that diversity fosters innovation and drives success, and we are dedicated to ensuring equal employment opportunities across all levels of the organization.

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