Must Have :

1. Excellent in Communication.
2. US working hours : Indian time 9pm to 6am.
3. Hands on exp. in Power BI, Advanced Xl and SQL.
4. Immediate Joiners only [within 7 days]

Company Description Socommerz empowers startups and enterprises to build and grow impactful businesses through technology, platforms, tailored solutions, leadership, and mentorship. The organization focuses on helping founders move from idea to implementation, closing business gaps, and enabling collaboration among its network of vested startups.

Role Description The Customer Technical Support role at Socommerz is a full-time, in office position based in Delhi, India. This role involves providing front-line technical and customer support for startup clients using Socommerz platforms and solutions, including answering queries, diagnosing issues, and guiding users through resolutions. The specialist will handle troubleshooting of common technical problems, document reported issues, and collaborate with product and engineering teams to escalate and resolve complex cases.

Daily tasks include responding to support tickets, calls, and chats, maintaining high customer satisfaction, and identifying recurring issues to suggest improvements in processes, documentation, and product features. The role also requires clear communication,



accurate record-keeping, and a proactive approach to helping customers use Socommerz solutions effectively.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to assist users and resolve system or application issues efficiently.
- Candidates should possess solid Customer Support and Customer Satisfaction skills to manage queries, handle complaints, and maintain positive client relationships.
- Candidates should possess good Analytical Skills to interpret issues, identify patterns, and provide data-driven feedback for service and product improvements.
- Candidates should possess clear written and verbal communication skills to explain technical concepts in a user-friendly manner.
- Candidates should possess basic understanding of web-based platforms or SaaS products; prior experience in startup or technology environments is an advantage.
- Candidates should possess the ability to work on-site in Delhi, India, manage multiple tickets, and maintain accuracy and attention to detail.
- A relevant diploma or bachelor’s degree in IT, Computer Science, Engineering, or a related field is preferred, along with prior experience in technical or customer support roles.

📌 Customer Technical Support (Delhi)
🏢 Socommerz
📍 Delhi