Company Description

Dimaak Tours is a custom travel company specializing in personalized international vacations to selected destinations. The team focuses on designing tailored itineraries that match each traveler’s interests, budget, and preferences. With an emphasis on high-quality service, Dimaak Tours aims to create unique, unforgettable travel experiences.

The company values a personalized, detail-oriented approach and strives to build long-term relationships with customers through consistent support. Team members work in a collaborative environment to deliver memorable journeys for travelers. # Customer Support Associate

About the Role

We are looking for a Customer Support Associate who can be a reliable point of contact for our customers throughout their holiday. Your role is to make sure travelers feel supported, informed, and taken care of from the beginning of their trip until they return home.

You will work closely with customers and our internal teams to handle queries, coordinate travel arrangements, resolve on-trip concerns, and ensure every holiday runs as smoothly as possible.

What You’ll Do

Stay connected with customers throughout their trip and assist them whenever support is required.

Proactively check in with travelers and make sure their holiday is progressing as planned.

Understand customer concerns, assess the situation, and provide practical solutions without unnecessary delays.

Coordinate with internal teams, hotels, transport providers, activity partners, and other stakeholders when required.

Assist customers with queries related to hotels, transfers, sightseeing, activities,



and other travel arrangements.

Provide clear and accurate information about destinations, itineraries, timings, and travel-related requirements.

Take ownership of on-trip issues and follow through until they are resolved.

Respond calmly and responsibly to urgent situations or unexpected changes during travel.

Keep relevant teams updated on customer concerns and important developments.

Collect and understand customer feedback to help us continuously improve the overall travel experience.

Who We’re Looking For

Strong verbal and written communication skills.

A customer-first mindset with the patience to understand and handle different situations.

Good problem-solving and decision-making abilities.

Ability to remain calm and communicate clearly during challenging or time-sensitive situations.

Comfortable coordinating with multiple people and teams simultaneously.

Able to adapt quickly in a agile, fast-moving travel environment.

A responsible team player who takes ownership of customer concerns.

Willing to work rotational shifts, including night shifts when required.

Work Schedule

5-day working week

⁠Two Saturdays per month will be working days

Rotational shifts

Rotational weekly offs

Work Location: Chennai

What We Offer

Opportunity to work in a rapid-growing travel company.

Hands-on exposure to international travel operations and customer experience.

Opportunity to interact with customers traveling across multiple international destinations.

A dynamic work environment with opportunities to learn and grow.

Shift-based allowances as applicable.

📌 Customer Support Executive (Chennai)
🏢 Dimaak Tours
📍 Chennai