Company Description Advertus Marketing is a premier digital marketing firm with a strong global presence, partnering with businesses in regions such as New York, California, South Africa, and beyond. The team leverages extensive international experience to deliver innovative, results-driven marketing solutions. By combining strategic insight with creativity, Advertus Marketing helps clients enhance their brand visibility and performance across digital channels.

Prospective team members can expect to work in a dynamic environment that values fresh ideas, collaboration, and continuous learning.

Role Description This is a full-time, on-site role based in Gurugram for a Customer Support Executive, open to both freshers and experienced professionals. The role involves responding to customer inquiries through phone, email, and online support channels, ensuring timely and accurate resolution of issues.

The Customer Support

Executive will provide clear information about services, assist with troubleshooting basic technical concerns, and escalate complex issues to the appropriate teams when needed. Daily responsibilities include maintaining high standards of customer satisfaction, documenting interactions, following support processes,



and collaborating with internal teams to improve service quality. The role also requires maintaining professionalism in all customer communications and contributing to a positive, customer-centric culture.

Qualifications

- Strong skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
- Ability to maintain high levels of Customer Satisfaction, with a focus on empathy, patience, and professionalism.
- Experience or aptitude in Online Support, including responding through email, chat, or web-based platforms.
- Basic understanding of Technical Support concepts to assist with simple troubleshooting and issue escalation.
- Clear verbal and written communication skills in English; additional languages are an advantage.
- Comfort using computers, CRM tools, and standard office software.
- Ability to work in office in Gurugram, manage time effectively, and handle multiple customer requests.
- Minimum educational qualification: high school diploma; a degree in business, communications, or related field is preferred but not mandatory.
- Prior customer-facing experience is beneficial but not required; freshers with strong interpersonal skills are encouraged to apply.

📌 Customer Support Executive Fresher/Experience both apply (Gurugram)
🏢 Advertus Marketing
📍 Gurugram