Location: Bangalore| In office

Salary: 4.5 LPA+ Incentives

Language- Hindi/ Eng

Role Description We are looking for an empathetic and customer-focused Customer Support Executive to join our team. The role involves handling customer queries related to healthcare services, health insurance, claims, appointments, and wellness benefits while ensuring a smooth and positive customer experience.

Key Responsibilities

- Handle customer interactions through calls, emails, and chats
- Resolve queries related to health insurance, claims, appointments, and healthcare services
- Maintain accurate customer records and update CRM systems
- Coordinate with internal teams for timely resolution of customer concerns
- Handle escalations professionally and ensure proper follow-ups
- Deliver a high-quality customer experience

Requirements

- 2–4 years of experience in customer support/customer service
- Healthcare or health insurance experience is preferred
- Excellent communication skills in English & Hindi
- Comfortable working in rotational shifts
- Strong problem-solving and interpersonal skills
- Familiarity with CRM/ticketing systems is a plus

📌 Customer Support Executive (Bengaluru)
🏢 AL FAHAD ENTERPRISES
📍 Bengaluru