We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels.

Requirements

- Minimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO.
- Excellent verbal and written communication skills.
- Strong customer/seller service orientation with empathy and active listening.
- Good problem-solving and troubleshooting abilities.
- Comfortable working in a high-volume, target-driven environment.
- Solid attention to detail and ability to follow SOPs and policies.
- Comfortable working across multiple systems and tools.
- Ability to handle difficult customer interactions professionally.
- Willingness to learn new products, processes and systems quickly.

Key Responsibilities

- Handle seller queries through voice, chat and email.




- Understand seller concerns and provide accurate resolutions within defined processes and SLAs.
- Support sellers across onboarding, account management, catalog, listings, pricing, inventory, orders, fulfilment, shipping, returns, refunds and payments.
- Assist with seller performance, account health, promotions, disputes and appeals.
- Diagnose issues using SOPs, knowledge resources and internal systems.
- Manage escalations appropriately and ensure proper follow-up.
- Maintain accurate case notes and documentation in CRM/case-management systems.
- Meet individual quality, productivity, AHT, SLA, FCR and attendance targets.
- Identify recurring seller issues and share Voice of Seller insights.
- Participate in training, coaching, calibration and continuous improvement initiatives.

📌 Customer Support Associate (Pune)
🏢 SocialKraft
📍 Pune