Customer Support Associate /n Location: New Town, Kolkata, West Bengal – 700160 /n Work Arrangement: On-site /n Employment Type: Full-time /n Shift: 8:00 PM – 5:00 AM IST /n Number of Positions: 20 /n Salary: ₹17,000 – ₹20,000 per month /n /n About the Company /n Norlox Solutions Pvt. Ltd. provides website design, digital marketing, graphic design, and IT consulting services to clients across diverse industries. /n We bring together professionals with expertise across multiple domains to deliver collaborative, high-quality solutions. Our work environment encourages career development, teamwork, knowledge sharing, and exposure to a variety of client requirements and business domains. /n /n About the Role /n Norlox Solutions Pvt.

Ltd. is looking for Customer Support Associates to join our customer support team in Kolkata. /n In this role, you will serve as a primary point of contact for customers, handling inquiries, service requests, and support issues through phone, email, and chat . You will assist with basic troubleshooting, document customer interactions in CRM or ticketing systems, and coordinate with internal teams to help resolve issues efficiently. /n You will also follow up on open cases, monitor customer feedback, contribute to FAQ or knowledge-base updates, and communicate recurring customer issues to relevant internal teams. /n /n Key Responsibilities /n /n

- Handle customer inquiries and service requests through phone, email, and chat.

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- Provide explicit, professional, and timely responses to customer concerns.

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- Perform basic troubleshooting for common product or service-related issues.

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- Create and maintain accurate records of customer interactions and support cases.

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- Escalate complex technical or service issues to the appropriate internal teams.

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- Follow up on open cases to help ensure timely resolution.

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- Identify recurring customer issues and share relevant observations with internal teams.

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- Assist with maintaining FAQs and knowledge-base documentation.

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- Maintain professional communication and a customer-focused approach.

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- Manage multiple customer cases while meeting applicable service and quality standards.

/n /n /n Qualifications & Skills /n /n

- Strong customer service skills and a service-oriented approach.

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- Good verbal and written communication skills.

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- Strong active listening and interpersonal skills.

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- Ability to understand customer concerns and provide appropriate assistance.

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- Basic technical troubleshooting and problem-solving ability.

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- Good analytical and organizational skills.

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- Comfortable working with CRM systems, ticketing platforms, email, and standard office applications.

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- Proficiency in spoken and written English.

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- Ability to work effectively in a team and coordinate with different departments.

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- Ability to work on-site in New Town, Kolkata.

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- Ability to work the stated 8:00 PM – 5:00 AM IST shift.

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- Prior customer service or customer support experience is preferred.

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- A diploma or bachelor's degree in any discipline is beneficial but not mandatory.

/n /n /n Work Schedule & Compensation /n /n

- Shift: 8:00 PM – 5:00 AM IST

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- Work Arrangement: On-site

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- Location: New Town, Kolkata – 700160

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- Salary Range: ₹17,000 – ₹20,000 per month

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- Open Positions: 20

/n /n /n Application /n Interested candidates can apply through LinkedIn with their updated resume. Candidates whose qualifications and experience align with the role may be contacted for the next stage of the selection process.

📌 Customer Support Associate (Kolkata)
🏢 Norlox Solutions
📍 Kolkata