Looking for Customer Success Associate /n 1-2 Years /n Notice Period : Immediate /n Location : Bangaluru /n Languages : Kannada (if Located in Bengaluru) /n Languages : Tamil (If located in Chennai) /n /n Key Responsibilities /n A.

Customer

Coordination & Customer Success /n • Support day-to-day communication and coordination with customers. /n • Understand customer requirements and ensure the same are communicated to the concerned internal teams. /n • Provide customers with timely updates on project status, schedules, pending actions, and /n deliverables. /n • Follow up with internal teams and customers to ensure commitments are completed on time. /n • Record and communicate customer feedback and concerns. /n • Support the Customer Success Manager/Asst. Manager in maintaining strong customer /n relationships. /n • Assist in resolving routine customer queries and escalate critical concerns appropriately. /n /n B. Testing & Project Coordination /n • Understand basic customer requirements related to testing services. /n • Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status. /n • Track testing schedules, pending activities, draft reports, final reports, and other deliverables. /n • Follow up with concerned teams for timely completion of assigned activities. /n • Maintain project trackers and ensure pending actions are regularly updated.

- Escalate delays, technical constraints, or operational issues to the reporting manager. /n /n C. Sample & Documentation Coordination /n • Coordinate sample receipt, identification, movement, dispatch,



and return with concerned teams. /n • Ensure required sample-related documents and records are maintained. /n • Maintain proper traceability of samples and project materials. /n • Coordinate with internal teams for timely availability and movement of samples. /n • Ensure customer/project documentation is updated and properly maintained. /n /n D. CRM, MIS & Reporting /n • Maintain accurate customer and project information in the CRM system. /n • Update customer interactions, follow-ups, quotations, project status, and pending actions. /n • Prepare routine MIS reports and trackers as required. /n • Track quotation status, PO/WO status, testing progress, reports, and customer follow-ups. /n • Provide regular status updates to the reporting manager. /n • Ensure accuracy and timely updating of customer and project records. /n /n E. Sales & Business Support /n • Support the Sales and Customer Success teams in quotation and proposal coordination. /n • Follow up with customers for quotation feedback and PO/WO confirmation. /n • Assist in customer meetings and visits, when required. /n • Coordinate internally to support smooth conversion of customer requirements into projects. /n /n F.



Store & Asset Coordination /n • Support the team in monitoring inward and outward movement of samples and project-related /n materials. /n • Maintain records related to sample/material receipt and dispatch. /n • Support documentation and traceability of materials. /n /n G.

Internal

Coordination & Process Support /n • Coordinate effectively with Sales, Customer Success, Testing/Technical and other internal teams. /n • Follow up on assigned action items until closure. /n • Support process improvements aimed at improving customer experience and operational efficiency. /n /n 4.

Required Skills &

Competencies /n • Good customer service and relationship management skills. /n • Solid verbal and written communication skills. /n • Good follow-up and coordination skills. /n • Basic understanding of testing services is preferred. /n • Ability to understand customer requirements and coordinate with internal teams. /n • Good organizational and documentation skills. /n • Good knowledge of MS Office, particularly Excel and Word. /n • Ability to work with multiple teams and manage multiple tasks simultaneously. /n • Strong attention to detail. /n • Ownership, accountability, and willingness to learn. /n /n 5.

Key Performance

Indicators (KPIs) /n • Timely response to customer queries and requirements. /n • Timely follow-up and closure of assigned customer/project actions. /n • Customer satisfaction and service quality. /n • Accuracy and timely updating of CRM and MIS.

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru