We are looking for a Customer Success Executive to support customers throughout their journey with our platform. The ideal candidate should have good communication skills, a customer-focused attitude, and an interest in technology and software platforms.

Key Responsibilities

· Conduct platform demos for prospective and existing customers, explaining relevant features and use cases.

· Manage customer onboarding and conduct training sessions to help customers effectively use the platform.

· Prepare training materials such as user guides, videos, FAQs, and other documentation.

· Conduct User Acceptance Testing (UAT) to identify issues, validate new features, and ensure the platform meets customer requirements.

· Provide customer support through calls, messages, email, and other communication channels.

· Build strong customer relationships through regular follow-ups, check-ins, and proactive engagement.

· Collect customer feedback, requirements, and suggestions and communicate them to the relevant internal teams.

· Handle customer complaints and coordinate with internal teams to ensure timely resolution.

· Follow up on reported issues until they are successfully resolved and communicate updates to customers.

· Monitor customer adoption and engagement and proactively assist customers in getting maximum value from the platform.

· Maintain proper records of customer interactions, issues, feedback, and follow-ups.

Requirements





· Any Bachelor's Degree or equivalent qualification.

· 0–3 years of experience in Customer Success, Customer Support, Business Development, Software Implementation, QA, or a related role.

· Excellent verbal and written communication skills.

· Good interpersonal and customer-handling skills.

· Positive understanding of software applications and technology is mandatory, along with the ability to quickly learn and adapt to new software platforms.

· Ability to conduct product demonstrations and training sessions.

· Good problem-solving and coordination skills.

· Willingness to travel to client locations for demos, onboarding, training, UAT, support, and other customer-related activities.

· Willingness to learn new technologies and understand software products.

· Ability to work independently as well as collaborate with internal teams.

Preferred Skills

· Experience with SaaS/healthcare software platforms will be an advantage.

· Basic knowledge of software testing/UAT is an added advantage.

· Comfortable communicating with customers through calls, WhatsApp, email, and online meetings.

· Solid follow-up and organizational skills.

What We’re Looking For

- A proactive and customer-oriented professional who can understand customer needs, explain the platform clearly, coordinate internally, and ensure customers successfully adopt and use the product.

📌 Customer Success Executive (Kochi)
🏢 HealthSigns
📍 Kochi