Company Description Chandi Hospitality Group is a growing, family-founded restaurant and hospitality company with deep roots in Northern California’s dining scene. Starting from a single franchise location, the group has expanded to multiple Mountain Mike’s Pizza restaurants and introduced innovative concepts such as full bar experiences in family-friendly settings. They have also successfully developed independent venues, including Stout Brothers Irish Pub, Bibi’s Burger Bar, Beer Baron, and the upcoming Bollywood Bar & Clay Oven.

The company is driven by a strong commitment to community, integrity, and continuous improvement in operations and guest experiences. Team members join a culture that values learning, collaboration, and delivering exceptional hospitality.

Role Description The Customer Service Specialist is a full-time, on-site role based in Sahibzada Ajit Singh Nagar. This role is responsible for greeting guests, responding to inquiries, and providing prompt, courteous assistance in person and over the phone. The specialist will handle reservations, address guest feedback, coordinate with the restaurant and bar teams, and ensure a smooth guest experience from arrival to departure.

Daily tasks include maintaining high standards of service, resolving issues with professionalism,



and accurately communicating menu, promotions, and venue information. The role also involves supporting operational needs such as managing queues, assisting with order-related questions, and contributing to a welcoming environment that reflects the company’s hospitality standards.

Qualifications

- Solid Customer Service and Customer Support skills, with the ability to respond to guest needs in a timely and qualified manner.
- Ability to foster positive Customer Experience and Customer Satisfaction through attentive, solution-focused interactions.
- Professional Phone Etiquette and clear communication skills for handling calls, inquiries, and follow-ups.
- Excellent interpersonal and conflict-resolution abilities, with a calm approach to handling complaints or challenging situations.
- Prior experience in hospitality, retail, or restaurant customer service is preferred.
- Ability to work on-site in Sahibzada Ajit Singh Nagar on a full time schedule, including evenings, weekends, and holidays as needed.
- Basic computer skills and familiarity with reservation or POS systems are beneficial.
- High school diploma or equivalent; additional training in hospitality or customer service is an advantage.

📌 Customer Service Specialist (Sahibzada Ajit Singh Nagar)
🏢 Chandi Hospitality Group
📍 Sahibzada Ajit Singh Nagar