Meridian Watches is looking for a Customer Service Representative to join our team in Mohali. You’ll be responsible for providing clear, timely and helpful support throughout the customer journey.

Key Responsibilities

- Handle customer queries across email, WhatsApp and other support channels
- Assist with orders, deliveries, replacements and warranty queries
- Coordinate with courier partners to resolve delivery-related issues
- Assist with refunds and payment-related queries
- Manage customer requests using e-commerce platforms and tools

What We’re Looking For

- 1–3 years of customer service experience
- Solid written and verbal communication skills
- Prior experience with an e-commerce company is preferred
- Familiarity with Shopify, Shiprocket, payment gateways or similar tools is preferred
- Organised, detail-oriented and solution-focused
- Comfortable working full-time from our Mohali office

Experience: 1–3 years

Location: Mohali, Punjab

Employment: Full-time, On-site

📌 Customer Service Representative (Chandigarh)
🏢 Meridian Watches
📍 Chandigarh