Company Description Niftel Communications operates BPO services with over 2500 seats worldwide and has been serving clients since 2010. The company combines advanced technology, industry expertise, and robust processes to deliver 24/7 support that helps clients maintain a competitive edge. Niftel BPO/ITES supports organizations in the UK, US, and India across Finance, Insurance, Claims, and Energy sectors. Backed by state-of-the-art infrastructure and guided by Founder-Director Mr.

Farukh

Shah, Niftel also provides innovative IT solutions and training. The company has a strong presence in multiple Indian cities, including Lucknow, and maintains operations in Oldham, United Kingdom.

Role Description This is a full time, on-site Customer Service Representative role based in Lucknow,Gurugram and Gorakhpur. The role involves handling inbound and outbound customer interactions via phone, email, or chat, resolving queries, and providing accurate information about services. The representative will manage customer accounts, document interactions in internal systems, and escalate complex issues to the appropriate teams when needed.

Daily responsibilities include maintaining service quality standards, following defined processes,



and contributing to high customer satisfaction scores. The role also requires collaborating with team members, participating in ongoing training, and adapting to changing client needs and performance targets.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
- Experience working as Customer Service Representatives or in similar customer-focused roles.
- Clear and professional verbal and written communication skills in English; knowledge of additional languages is an advantage.
- Comfort with using call center software, CRM tools, and basic computer applications.
- Ability to work in rotational shifts, manage time effectively, and handle high-volume interactions calmly.
- Problem-solving mindset, attention to detail, and a commitment to delivering respectful, inclusive service to all customers.
- Minimum high school diploma; a bachelor’s degree in any discipline is preferred. Prior BPO or customer service experience is a plus.

📌 Customer Service Representative (Lucknow)
🏢 Niftel Communications
📍 Lucknow