Company Description Hearing Aid is a hearing care organization dedicated to improving quality of life for individuals with hearing loss through reliable products and personalized support. The company focuses on delivering explicit, comfortable hearing solutions and attentive service to diverse customer groups. Team members collaborate across functions to ensure responsive assistance, accurate information, and an empathetic experience for every customer.

Preffered if someone from Hearing Aid Industry.

Location :- Sec 49 , Noida

Role Description This is a full-time, on-site Customer Service Representative role based in Noida.

The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing accurate information about hearing aid products, services, and support options. Daily responsibilities include resolving issues, processing service requests, documenting interactions in CRM or related systems, and following up to ensure customer satisfaction. The role involves coordinating with internal teams to address escalations, managing appointment or service schedules, and maintaining a professional, empathetic, and patient-centered approach.





The representative will also contribute feedback to improve customer experience and participate in training to stay current on product updates and service procedures.

Qualifications

- Ability to deliver high-quality customer service and support, with a focus on Customer Service, Customer Support, and Customer Service Representatives skills.
- Skills in maintaining and improving Customer Satisfaction through timely issue resolution and proactive communication.
- Experience in creating a positive Customer Experience by listening carefully, understanding needs, and providing clear, helpful guidance.
- Strong verbal and written communication skills, including fluent English; additional language proficiency is an advantage.
- Comfort working in an on-site, customer-facing environment; prior experience in healthcare, retail, or service industries is beneficial.
- Basic proficiency with computers and standard office applications.
- Ability to handle sensitive situations with empathy, maintain confidentiality, and work effectively in a team setting.
- Minimum high school diploma; a bachelor’s degree is preferred.

📌 Customer Service Representative (Noida)
🏢 Hearing Aid
📍 Noida