Company Description BJS Home Delivery is a independently owned, family-run company specializing in premium two-person home delivery services across the UK and USA. Founded in 2009 with a single van and a clear ambition, the business has grown into a dynamic operation with extensive warehouse space, a large fleet, and a skilled team. The company focuses on improving service standards at every stage of the customer journey, investing in on-site Training Academies for delivery teams.

Training covers product handling, assembly, driving skills, and face-to-face customer service to represent retail clients’ brands professionally. Team members join an energetic, hard-working environment that values quality, reliability, and continual improvement.

Role Description This is a full-time, on-site Customer Service Representative role based in the Mohali district.

The Customer Service

Representative will handle inbound and outbound customer communications via phone, email, and chat, providing timely and accurate information about deliveries, product handling, and service queries. Day-to-day responsibilities include resolving issues, coordinating with delivery teams and warehouse staff, updating order and delivery records in internal systems, and ensuring a smooth customer experience before and after delivery. The role will also involve managing complaints,



following requests procedures, and maintaining service levels in line with company standards. The successful candidate will work closely with operations and logistics teams to support efficient delivery processes and high customer satisfaction.

Qualifications

- Ability to work effectively in Customer Service and Customer Support roles, focusing on clear communication and problem resolution.
- Skills in enhancing Customer Experience and Customer Satisfaction through empathetic, solution-oriented interactions.
- Experience or aptitude for working as Customer Service Representatives in a fast-paced, service-driven environment.
- Solid verbal and written communication skills in English; additional language skills are an advantage.
- Comfort using computers, CRM tools, and call management systems; ability to learn new software quickly.
- Strong organizational skills with attention to detail and accuracy when updating customer records.
- Ability to work on-site in Mohali district, including flexible shifts, weekends, or holidays as required.
- Prior experience in logistics, home delivery, retail, or contact center environments is beneficial.
- Minimum high school diploma or equivalent; further education in business, communications, or related fields is a plus.

📌 Customer Service Representative (India)
🏢 BJS Home Delivery
📍 India