Job Title: Associate Consultant Services Department: Customer Support / Operations Location: Field-based (Customer Visits Required) Indore, Madhya Pradesh Contact Person : Kashish Singh | (phone hidden)| Job Summary We are looking for an Associate Consultant Services to join the Policy Bazaar team and providededicated customer support for health insurance documentation and related queries. This roleinvolves visiting customers at their location to assist with documentation, resolve issues, andensure a smooth and satisfactory customer experience. Key Responsibilities1.

Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.2. Assist customers with health insurance documentation, including policy documents,endorsements, renewals, and claim forms.3. Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures in asimple manner.4.





Coordinate with internal teams such as operations, claims, and underwriting for timely issueresolution.5. Collect and verify required documents and ensure accuracy and completeness.6. Track customer requests and follow up until closure.7.

Maintain proper records of customer interactions and service outcomes.8. Deliver a qualified, empathetic, and customer-centric service experience.

Required Skills &

Competencies Strong communication and interpersonal skills. Customer-focused mindset with problem-solving ability. Basic knowledge of health insurance products and documentation (preferred). Ability to explain complex information clearly. Willingness to travel locally for customer visits. Basic computer knowledge (MS Office, CRM tools).

📌 Customer Service Consultant (Madhya Pradesh)
🏢 Policybazaar.com
📍 Madhya Pradesh