Industry: EdTech / Education Management

Department: Customer Relationship

Location: Lucknow

Working Hours: 10:00 AM – 7:00 PM

Working Days: 6 Days a Week

Job SummaryWe are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage student relationships, provide timely support, and ensure a smooth experience throughout the admission and post-admission journey.

The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to coordinate effectively with students, counsellors, universities, and internal teams.

Key Responsibilities

- Manage and maintain relationships with students after admission.
- Handle student queries related to online MBA programs, university processes, fees, documentation, classes, examinations, and other academic requirements.
- Provide timely and accurate information to students through calls, WhatsApp, and email.




- Follow up with students to ensure successful completion of admission and onboarding formalities.
- Coordinate with university and internal teams to resolve student concerns.
- Maintain accurate records of student interactions, queries, and resolutions in the CRM.
- Track pending requests and ensure timely closure.
- Proactively contact students for key updates, deadlines, and university communications.
- Handle customer complaints professionally and work towards satisfactory resolution.
- Ensure a positive student experience and maintain strong customer relationships.
- Identify opportunities for additional services or program upgrades where applicable.
- Prepare regular reports related to student queries, follow-ups, and issue resolution.
- Escalate complex or unresolved issues to the concerned senior/team manager.

📌 Customer Relationship Executive (Lucknow)
🏢 Profession Hike
📍 Lucknow