? We’re Hiring: CRM Executive – Real Estate

? Location: Diplomats Group Head Office, Gurugram

? Employment Type: Full-time

?️ Projects: Ongoing Real Estate Developments

Diplomats Group is looking for a professional and customer-focused CRM Executive to manage customer relationships and post-sales coordination for its ongoing real estate projects.

The ideal candidate should have excellent communication and organisational skills and be comfortable coordinating with customers, internal departments, banks and project-site teams.

Key Roles & Responsibilities

- Serve as the primary point of contact for customers after booking and throughout the customer lifecycle.
- Welcome new customers and explain payment schedules, documentation requirements, construction-linked plans and significant project processes.
- Maintain accurate customer, unit, booking, payment and communication records in the CRM system.
- Prepare and issue welcome letters, payment reminders, demand letters, receipts, account statements and other customer correspondence.
- Follow up with customers for instalments and outstanding payments while maintaining professional relationships.
- Coordinate with the accounts team to reconcile customer payments, resolve payment discrepancies and update customer ledgers.
- Assist customers with home-loan documentation and coordinate with banks and financial institutions when required.
- Collect, verify and maintain booking forms, KYC documents, agreements and other customer records.
- Coordinate agreements, allotment documentation, registration and related formalities with the sales, accounts and legal teams.
- Provide customers with approved updates on construction progress, payment milestones, possession schedules and project developments.
- Respond promptly to customer enquiries received through calls, emails, messages and in-person meetings.
- Record customer requests, complaints and service issues,



coordinate with the concerned department and follow through until closure.
- Coordinate with sales, construction, projects, finance, legal, marketing and facility-management teams to ensure a smooth customer experience.
- Schedule customer meetings, site visits, unit inspections, handovers and possession-related activities.
- Support pre-possession inspections, snag-list coordination, handover documentation and key handover.
- Assist customers with registration, possession, maintenance and other post-sales formalities.
- Maintain records of customer interactions, complaints, payment commitments and pending actions.
- Prepare regular management reports on collections, overdue payments, customer issues, documentation status, registrations and possessions.
- Gather customer feedback and recommend improvements to CRM processes and service quality.
- Maintain the confidentiality of customer information and follow company policies and applicable real estate requirements.

Candidate Profile

- Bachelor’s degree in any discipline is preferred.
- Prior experience in CRM, customer service, client relations or post-sales coordination is preferred; experience with a real estate developer will be an advantage.
- Fluent English communication skills, both written and spoken, are essential.
- Strong interpersonal, follow-up, coordination and problem-solving abilities.
- Professional and courteous approach when handling customers and sensitive concerns.
- Good working knowledge of MS Office, email communication, spreadsheets and CRM software.
- Ability to maintain accurate records, manage multiple customers and meet deadlines.
- Familiarity with real estate booking, collections, documentation, registration and possession processes will be preferred.

? To Apply: Send your CV to [email protected] with the subject line “Application – CRM Executive.”

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📌 Customer Relationship Management Executive (Gurugram)
🏢 Diplomats Group India
📍 Gurugram