About the Role

We are looking for a highly motivated and result-oriented Customer Experience & Sales Specialist to join our growing team. The ideal candidate will be responsible for handling inbound and outbound leads, following up with prospects, attending to walk-in customers at our showroom, understanding customer requirements, and converting inquiries into business opportunities.

This is a dual-responsibility role combining remote lead management with in office showroom customer engagement. If you enjoy talking to customers, building relationships, delivering exceptional service, and achieving sales targets, we'd love to hear from you.

Key Responsibilities

- Contact and follow up with leads generated through Meta Ads, Google Ads, website inquiries, and other marketing channels.
- Schedule appointments, site visits, and consultations for the sales team.
- Maintain accurate records of leads, follow-ups, and conversions in CRM.




- Greet and welcome walk-in customers with professionalism and warmth.
- Present service options and packages tailored to customer requirements.
- Address customer questions and concerns about services, pricing, and timelines.
- Provide expert recommendations based on customer vehicle type and needs.
- Convert walk-in inquiries into service bookings or consultations.

Required Skills

- Excellent verbal and written communication skills (phone, email, and face-to-face)
- Robust persuasion and negotiation abilities
- Customer-focused approach with exceptional service orientation
- Proficiency in CRM systems and lead management
- Ability to work independently and achieve targets
- Proficiency in MS Excel, Google Sheets, and basic computer applications

📌 Customer Experience & Sales Specialist (Pune)
🏢 Finora Car Care
📍 Pune