We are looking for CRM executive who has a robust inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website

- ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.

- Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
- Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
- Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.

5. Proper inventory levels at the backend are maintained and nothing is showing out of stock.
- Ensuring the visual aesthetics online are aligned.
- Always working on making the website more content right and engaging.
- Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.
- Analysis on sales, margins, discounts, and inventory related analysis.
- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.
- Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.
- Understanding of analytical and reporting skills.

- Data driven who can create reports for queries addressed v/s converted in qty & value.
- Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.
- Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools

Skills




- Business driven
- Leadership and ability to motivate and influence people
- Strong customer service mindset
- Natural ability to welcome our client
- Confident, enthusiastic and positive
- Mature and assertive
- Market and product knowledge/passion
- Interest in luxury/fashion, art and design
- Excellent Communication & Interpersonal Skills
- Passion for human relations & sales
- Knowledge in following software's: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.
- Understanding of commercial awareness. Strong interest in E-commerce and salesmanship.
- Knowledge of styling and how to put looks together
- Analytical and proficient in the use of Microsoft Office with strong Excel skills including reporting.
- 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment.
- Ensure to be up to date in fashion trends and competitors
- Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact environment.
- Knowledge in following software's: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.
- Ability to work under pressure.
- Should be flexible, ambitious, competitive, humble, open-minded and a fast learner.
- You enjoy working in a fast-growing organization, with many different contacts.
- Creative, enthusiastic with a drive to succeed.
- Must be detail-oriented and able to manage multiple tasks simultaneously.
- Prior experience in merchandising, buying, category management along with range development will be added advantage
- Qualification:
- Bachelor's Degree in Marketing / Business/Retail Management degree or equivalent is a plus

📌 Customer Care Executive (Gurugram)
🏢 Outhouse jewellery
📍 Gurugram