Company Description Superkicks is India’s premium destination for lifestyle fashion, offering a curated selection of high-quality apparel and both general and limited-edition sneakers. Headquartered in Mumbai, the brand operates five stores across the country and serves a growing community of style-conscious customers. Superkicks focuses on supporting creative communities and individuals who are passionate about their craft and energized by the process of creation.

The company culture celebrates this creative spirit at every step and aims to be a catalyst for those driven by new projects and bold ideas. Team members join a brand that values authenticity, community, and the excitement of the lifestyle space.

Role Description This is a full-time, on-site Customer Care Executive role based in Mumbai.

The Customer Care

Executive will handle in-store and remote customer interactions, respond to inquiries about products, orders, and services, and provide accurate information on product features, sizing, and availability. The role involves resolving customer issues, managing exchanges and returns in line with store policies, and maintaining high levels of customer satisfaction.



Daily activities include coordinating with store and warehouse teams, documenting customer feedback, and supporting sales by recommending relevant products.

The Customer Care

Executive will also assist with queue management, follow-up communication, and ensuring a smooth, welcoming experience for every customer.

Qualifications

- Candidates should possess strong Customer Support, Customer Service, and Customer Satisfaction skills.
- Candidates should possess explicit and professional Communication skills, both verbal and written.
- Candidates should possess Sales skills, including product recommendation and upselling in a retail environment.
- Prior experience in retail, e-commerce, or lifestyle brands is beneficial.
- Ability to manage multiple customer interactions, stay organized, and work effectively in a fast-paced store setting.
- Comfort with basic digital tools (POS systems, email, chat platforms) and willingness to learn new systems.
- Fluency in English; proficiency in Hindi and/or local languages is an advantage.
- Minimum of a high school diploma; a degree in business, communications, or related fields is a plus.

📌 Customer Care Executive (Mumbai)
🏢 Superkicks
📍 Mumbai