Handle customer queries and complaints through voice calls, live chat, email, or support platforms. Understand customer concerns and provide accurate information and solutions. Resolve issues within defined SLA/TAT and escalation guidelines.
Maintain a qualified, polite, and customer-friendly approach. Document customer interactions accurately in the CRM/ticketing system. Follow company processes, quality standards, and communication guidelines.
Escalate complex or unresolved issues to the appropriate internal teams. Follow up with customers when required to ensure satisfactory resolution. Identify recurring customer issues and share feedback with the relevant teams.
Meet individual and team targets related to CSAT, AHT, FCR, productivity, and quality. Maintain confidentiality of customer and company information.
📌 Customer Care Executive (Pune)
🏢 JUPITIZE
📍 Pune