Company Description Upsell Ecommerce is a specialized service provider focused on solving a wide range of ecommerce challenges for online sellers. The company offers reinstatement and management services for seller accounts on major platforms such as Walmart, Amazon, eBay, and Etsy. Clients receive support from a dedicated ecommerce expert who helps maintain account health, sales performance, and compliance to avoid violations and suspensions.

Upsell

Ecommerce also provides product hunting services to identify profitable items that match client needs and budgets, along with free consultation.

Role Description The Customer Care Chat Support role is a full-time, on-site position based in Noida. In this role, the team member will handle incoming customer queries via chat, provide timely and accurate information about services, and assist clients with issues related to their ecommerce accounts.

Responsibilities include resolving concerns, documenting interactions, escalating complex cases to the relevant internal teams, and following up to ensure customer satisfaction. The role also involves understanding platform policies, offering guidance on account health, and maintaining a professional, empathetic tone in all customer communications.



Collaboration with other departments to improve processes and customer experience is an important part of the daily work.

Qualifications

- Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering helpful, respectful support in every interaction.
- Demonstrated Customer Support experience, including handling queries via chat or similar channels and managing multiple conversations efficiently.
- Effective Communication skills, including clear written English, active listening, and the ability to explain information in a simple, concise manner.
- Solid Analytical Skills to understand customer issues, interpret account information, and propose practical solutions.
- Ability to work on-site in Noida and maintain punctuality and reliability in a full time schedule.
- Comfort using computers; familiarity with ecommerce platforms (Amazon, Walmart, eBay, Etsy) is an advantage.
- Prior experience in a customer-facing role, especially in ecommerce or online services, is preferred but not mandatory.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any field is a plus.

📌 Customer Care Chat Support (Noida)
🏢 Upsell Ecommerce
📍 Noida