Qualification & Experience

- Bachelor's degree in Communications, Journalism, Public Relations, English, Social Sciences, Management or a related discipline. A Master's degree will be an added advantage.
- Minimum 3 - 5 years of experience in public-facing communication, outreach, stakeholder engagement, public relations, customer relations or an equivalent role.
- Experience in an educational institution, student affairs, higher education or student services environment will be preferred.

Role & Responsibilties The incumbent (on third party payroll) will be a dynamic and empathetic individual serving as the primary point of contact between the SWD, students, parents and other stakeholders. The role requires exceptional communication skills, sound judgment and the ability to handle sensitive situations with professionalism and discretion. The incumbent will play a key role in ensuring clear, timely and effective dissemination of information while supporting the overall student welfare initiatives of the Institute.

The detailed responsibilities are as under:

- Serve as the primary liaison between the SWD, students, parents, and other stakeholders.
- Respond to parents’ and students’ queries promptly, professionally and empathetically through various communication channels.
- Draft, review and disseminate official announcements, circulars, notices, advisories and other communications issued by SWD.
- Ensure timely and accurate communication of important updates, events, policies, and welfare initiatives.
- Coordinate with hostel administration, student clubs, faculty advisors and other SWD units to collect, verify and disseminate relevant information.




- Maintain comprehensive records of communications, correspondence, feedback and stakeholder interactions.
- Support crisis communication and handle sensitive issues with discretion, confidentiality and professionalism.
- Assist in organizing student engagement initiatives, orientation programmes, awareness campaigns and outreach activities.
- Prepare reports, communication summaries and documentation as and when required.
- Uphold the highest standards of confidentiality, accountability, and ethical conduct in all official interactions.

Competencies & Skill Set

Key Attributes

- Excellent listening and conflict-resolution skills.
- Calm and composed under pressure.
- Collaborative team player with a positive attitude.
- Strong sense of responsibility and ownership.
- Student-centric approach with a commitment to service excellence.

Desired Skills & Competencies
- Excellent English written and verbal communication skills.
- Strong interpersonal skills with the ability to interact effectively with students, parents, faculty, and staff.
- Ability to communicate with empathy, patience and professionalism, particularly in sensitive situations.
- Strong organizational and documentation skills with attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and digital communication platforms.
- Ability to draft skilled correspondence, notices, reports and presentations.
- High degree of integrity, confidentiality, and accountability.
- Strong problem-solving skills and a service-oriented approach.

📌 Communication & Outreach Expert (Pilani)
🏢 Birla Institute of Technology & Science, Pilani
📍 Pilani