Job Title : Collection Officer Industry: NBFC / Financial Services Department: Collections Role Overview The Collection Officer is responsible for managing overdue loan accounts through outbound and inbound calls, ensuring timely recovery of payments while maintaining a professional and customer-friendly approach.
Key Responsibilities Make outbound calls to customers for overdue EMI / loan payments Handle inbound calls related to payment queries and delays Follow up regularly with delinquent customers to ensure payment commitments Negotiate repayment plans, due dates, and settlements as per policy Update call logs,customer responses,
and payment status in CRM systems Achieve daily/weekly/monthly calling and collection targets Handle early bucket and mid-bucket collections (soft collections) Maintain compliance with RBI and company guidelines during collections Key Skills Required Solid communication skills (Hindi + basic English preferred) Good negotiation and convincing ability (Excel / CRM tools) Ability to handle pressure and meet targets Good listening and problem-solving skills Eligibility Criteria Graduate / Undergraduate 0–2 years experience in tele-calling, collections, or customer service Additional Benefits Monthly performance incentives Fixed salary + variable pay