Key Responsibilities

- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes. - Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities. - Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards. - Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships. - Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management. - Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness. - Identify gaps in data sources, discovery coverage, service maps, and integration quality. - Document CMDB processes, standards, roles, responsibilities, and operational procedures.

Required Technical Skills

- ServiceNow CMDB - Discovery - Service Mapping - ITIL configuration management - Data quality - Asset management - Governance - Compliance reporting

Tools / Platforms Exposure

- ServiceNow CMDB - ServiceNow Discovery - Service Mapping - IntegrationHub or equivalent - Reporting dashboards - Asset management tools

📌 CMDB Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai