? WE ARE HIRING | CLIENT SUCCESS MANAGER

Jayas Adbuth Productions LLP | AdbuthVerse

? Location: Nellore, Andhra Pradesh

? Employment: Full-time

? Work Mode: On-site

About AdbuthVerse

AdbuthVe rse is building an AI-powered creative technology ecosystem across video production, creative services, digital marketing, education, AI, media technology, and digital products.

We are l ooking for a Client Success Manager who can become the bridge between our clients and our creative teams.

This is not simply a customer support role.

You will own client communication, understand requirements, coordinate creative execution, manage feedback, track projects, solve issues, and ensure clients receive a high-quality experience.

? Role Mission To ensureevery client receives clear communication, timely updates, high-quality deliverables, and a smooth end-to-end experience while ensuring our internal creative teams have clear requirements and actionable feedback.

? Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned clients. Build a nd maintain strong professional relationships. Underst and client requirements, expectations, priorities, and deadlines. Proacti vely communicate project updates and follow-ups. Handle client questions, concerns, and escalations professionally. Maintai n a high level of client satisfaction and retention.

Creative

Team Coordination

Unders tand client requirements and convert them into clear instructions for the creative team. Coordin ate with video editors, motion graphics artists, graphic designers, digital marketing teams, and other production resources. Clarify requirements before work begins. Track p roject progress and communicate updates. Ensure the team has the information and assets required to complete projects.

Feedback

& Revision Management

Collec tfeedback from clients. Organiz e feedback clearly and accurately. Communi cate actionable feedback to the creative team. Track r evisions and approvals. Reduce communication gaps and unnecessary revision cycles. Ensure final deliverables meet client expectations.

Project

Coordination

Manage multiple client projects simultaneously. Track d eadlines, deliverables, approvals, and pending requirements. Identif y potential delays or problems early. Coordin ate internally to keep projects moving. Escalat e important issues to the appropriate team members.

Client O nboarding

Suppor tonboarding of recent clients. Underst and the client’s business, brand, target audience, and content requirements. Collect required information, references, assets, and guidelines. Explain the workflow, communication process, timelines, and expectations.

Business

& Relationship Growth

Identi fy opportunities for repeat business. Underst and changing client requirements. Identif y opportunities for additional services where relevant. Coordin ate with the Business Development team for potential upselling or expansion opportunities.

? What You Will Do

Daily

Respon dto client communications.

Follow up on pending requirements and approvals.



Coordin ate with creative teams. Track a ctive projects. Share p roject updates. Collect and communicate feedback. Follow up on revisions and deliveries. Update

CRM/project management systems. Ensure no important client request is missed.

Weekly

Review all active client projects. Identif y delayed or blocked projects. Follow up with clients on pending requirements. Review client satisfaction and concerns. Coordin ate upcoming workloads with production teams. Maintai n accurate client and project records.

Monthly

Review client retention and satisfaction. Analyse project delivery performance. Identif y recurring client issues. Documen t client feedback and improvement opportunities. Identif y potential repeat-business opportunities. Share c lient insights with the management team.

? Key Performance Indicators

Your performance will be evaluated based on:

Client satisfaction* Client retention* Respons e time* Quality of communication* Project coordination accuracy* On-time delivery* Follow-

up discipline* Reducti on in communication errors* Reducti on in unnecessary revision cycles* Repeat business* Resolut ion of client issues* CRM and project-data accuracy* Contrib ution to account growth

? Required Skills

Excellent verbal and written communication

Strong interpersonal skills* Client relationship management* Project coordination* Strong follow-up skills* Problem

-solving ability* Time ma nagement* Multita sking* Attenti on to detail* Profess ional communication* Ability to work under deadlines* Ability to coordinate effectively with creative teams

⭐ Preferred Experience

Experience in any of the following will be an advantage:

Client servicing Custome r success* Account management* Project coordination* Creativ e agencies* Digital marketing* Adverti sing* Media p roduction* Video p roduction* Content production* SaaS/cu stomer success* CRM man agement

? Technology & Software

Candidates should be comfortable working with digital tools such as:

Google

Workspace Microso ft Office* CRM pla tforms* Project management tools* WhatsAp p Business* Communi cation and collaboration platforms

Knowledg eof Adobe Premiere Pro, After Effects, Photoshop, Lightroom, Canva, or other creative tools is an advantage.

You don’

tneed to be a professional editor or designer, but understanding the creative production process will be valuable.

? AI Readiness

AdbuthVerse is building an AI-first organization.

You shou ld be comfortable learning and using AI tools to improve:

Client communication Documen tation* Meeting summaries* Researc h* Follow-

ups* Project tracking* CRM man agement* Product ivity* Interna l workflows

More imp ortantly,



you should have the curiosity and willingness to continuously learn new AI tools and workflows.

? Education A bachelor’s degree is preferred.

However,

we value communication, attitude, ownership, learning ability, and practical skills more than academic qualifications alone.

? Experience

1–4 yearsof relevant experience preferred.

Candidat es from client servicing, customer success, account management, agency, media, advertising, digital marketing, or project coordination backgrounds are encouraged to apply.

Freshers with exceptional communication, organizational, and problem-solving abilities may also be considered.

? Career Growth

This roleoffers a structured growth path:

Client S uccess Manager → Senior Client Success Manager → Client Success Lead → Business Development & Client Success Manager → Head of Client Success / Business Growth

High-per forming employees may also grow into Operations, Account Management, Business Development, or leadership roles.

? Compensation

Compensation will be offered as per industry standards and based on the candidate’s experience, skills, capabilities, and overall suitability for the role.

The fina lcompensation package will be discussed during the interview and selection process.

? What We Offer

Opportunity to work with an AI-first creative organization

Exposur e to multiple creative and technology businesses* Hands-o n experience with AI-powered workflows* Opportu nity to work directly with clients and creative professionals* Structu red career growth* Continu ous learning and development* Perform ance-based growth opportunities* Opportu nity to take ownership of important client accounts* Opportu nity to grow with the AdbuthVerse ecosystem

? Probation

3 months,subject to performance and organizational requirements.

? Reporting Structure

Reports to: Operations / Business Leadership

You will work closely with:

Creati ve Leads Video E ditors* Motion

Graphics Artists* Graphic

Designers* Digital

Marketing Team* Busines s Development Team* Operati ons Team

? Who Are We Looking For?

We are looking for someone who:

✅ Enjoys working with clients

✅ Communicates clearly and professionally

✅ Takes ownership instead of waiting for instructions

✅ Is highly organized

✅ Can manage multiple projects

✅ Is excellent at follow-ups

✅ Can handle difficult situations calmly

✅ Understands the importance of deadlines

✅ Can coordinate effectively with creative professionals

✅ Learns quickly

✅ Is comfortable with technology and AI

✅ Wants to build a long-term career in a growing organization

If you believe great client relationships are built through communication, ownership, consistency, and execution — we would like to hear from you.

? Apply now and become part of AdbuthVerse.

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📌 Client sucess manager (Nellore)
🏢 Adbuthverse
📍 Nellore