Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited

About the Company

Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.

Guided by "Ancestors' Wisdom · Pure Living," Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.

Role Overview

Aglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain strong relationships with distributors, retailers, institutional buyers, and business partners.

Key Responsibilities

- Serve as the primary contact for customers, distributors, retailers, and business partners. - Handle customer enquiries, complaints, service requests, and product-related queries professionally. - Coordinate with sales, accounts, warehouse, logistics, and operations teams. - Monitor orders from confirmation through dispatch and delivery. - Update clients regarding order status, stock availability, delivery schedules, and delays. - Follow up on pending orders, payments, returns, replacements, and delivery confirmations. - Draft qualified emails, quotations, proposals, and follow-up correspondence. - Maintain customer databases, complaint records, communication logs,



and follow-up trackers. - Collect customer feedback and share relevant information with management. - Participate in client meetings, exhibitions, trade fairs, and business events when required. - Maintain Aglo's professional, trustworthy, and customer-focused brand image.

Eligibility and Qualifications

- Bachelor's degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline. - Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management. - Experience in FMCG, retail, wholesale distribution, or B2B trade will be preferred. - Excellent verbal and written communication skills in English. - Working knowledge of Hindi and/or Bengali. - Strong customer-handling, interpersonal, problem-solving, and follow-up skills. - Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook. - Familiarity with CRM or order-management software will be an advantage. - Willingness to travel for client meetings, exhibitions, and trade events whenever required.

Preferred Attributes

- Customer-focused and qualified approach. - Strong organisational and coordination abilities. - Ability to handle complaints and difficult conversations calmly. - Confident communication and relationship-management skills. - Proactive, dependable, and capable of working with minimal supervision.

📌 Client Servicing Executive (Kolkata)
🏢 Recruitment Mantra HR Consultancy u0026 Recruitment Agency
📍 Kolkata