Client Solutions Manager – ZohoLocation: Remote – India

Working Hours: Must overlap with North American business hours

Type: Full time

Compensation: ₹9–12 LPA fixed + performance incentives

Commission: Approx. 2% of project value on clients personally closed

Potential Earnings: ₹11–16 LPA+

About the RoleAkaris Labs is looking for a highly capable, self-driven Client Solutions Manager – Zoho to join us as Employee #1 and help build our Zoho consulting practice from the ground up.

You will own the complete client journey:

Introductory Call → Discovery → Solution Design → Closing → Implementation → QA → Training → Handover → Client Satisfaction

Initially, this will be a hands-on role. You will personally implement Zoho solutions, supported where required by independent consultants and specialists.

As Akaris Labs grows, your role will progressively shift toward managing implementation teams, overseeing project delivery, maintaining client relationships, and ensuring quality, rather than performing every configuration yourself.

You will also support Akaris Labs in creating educational Zoho content for YouTube, LinkedIn and other channels.

Key ResponsibilitiesSales & Client Discovery

- Conduct introductory and discovery calls with prospective clients.
- Understand the client's business, workflows, problems and objectives.
- Ask detailed questions to uncover actual requirements.
- Recommend appropriate solutions using the Zoho ecosystem.
- Conduct solution demonstrations where required.
- Handle scope, solution-fit and pricing discussions.
- Follow up with qualified prospects.
- Help convert opportunities into signed, paying clients.

This is a consultative role. We value trust, understanding and problem-solving over aggressive selling. Business Analysis & Solution Design
- Conduct structured discovery sessions.
- Map business processes and identify opportunities for automation.
- Translate requirements into clear Functional Specification Documents (FSDs).
- Design workflows, modules, automations, reports, dashboards, permissions and integrations.
- Break requirements into actionable implementation tasks.
- Ensure minimal ambiguity between what the client expects and what is built.
- Recommend solutions that improve business processes rather than simply digitizing inefficient ones.

Hands-On Zoho ImplementationDuring the initial stage of Akaris Labs, you will personally configure and implement Zoho solutions.

Responsibilities may include

- Zoho CRM configuration.
- Modules, layouts and custom fields.
- Workflow rules and automation.
- Blueprints and approval processes.
- Roles and permissions.
- Zoho Books and Inventory configuration.
- Zoho Desk setup.
- Reports and dashboards.
- Zoho Flow integrations.
- Data migration and validation.
- Basic Deluge/custom functions.
- Testing and troubleshooting.
- Connecting multiple Zoho applications into complete workflows.

You are not expected to personally handle every advanced customization. Where additional expertise is required, you will work with independent Zoho developers and consultants. However, you remain responsible for ensuring their work aligns with client requirements.

Implementation Management & LeadershipAs the company grows, your role will increasingly move toward leading implementation rather than doing every technical task yourself.

You will

- Assign work to internal team members and independent consultants.
- Explain client requirements clearly.
- Coordinate implementation priorities.
- Track milestones,



deliverables and deadlines.
- Review completed work.
- Identify requirement or implementation gaps.
- Coordinate corrections.
- Ensure the implementation solves the underlying business problem.
- Take responsibility for successful delivery.

Role ProgressionInitially: Client Management + Sales + Solution Design + Hands-on Implementation

As We Grow:

Client Management + Solution Design + Implementation Leadership + QA

Long Term:

Client Solutions Leadership + Team Management + Delivery Ownership

QA & User Acceptance TestingYou will remain responsible for the quality of the final solution.

You will

- Test completed workflows and configurations.
- Verify automations, reports, permissions and integrations.
- Conduct functional QA against agreed requirements.
- Identify bugs and implementation gaps.
- Coordinate corrections.
- Guide clients through User Acceptance Testing (UAT).
- Capture feedback and ensure agreed changes are completed.
- Obtain final project approval and sign-off.

Client Relationship OwnershipYou will remain the client's primary point of contact throughout the engagement.

You will

- Keep clients informed about project progress.
- Manage expectations professionally.
- Explain technical matters in clear business language.
- Handle concerns and escalations patiently.
- Coordinate communication between clients, consultants and developers.
- Identify risks before they become larger problems.
- Ensure clients receive what was agreed.
- Ensure the client is satisfied before the project is considered complete.

Training & Handover
- Conduct live training sessions for client teams.
- Train users, managers and senior stakeholders.
- Explain workflows in simple, non-technical language.
- Create short video documentation where appropriate.
- Coordinate final handover.
- Ensure clients are confident using the system after launch.

Technical Content & Marketing SupportAkaris Labs wants to build a strong educational presence around Zoho and business automation. When project workload allows, you will support the company by creating technical and educational video content.

This may include

- Explaining useful Zoho features.
- Demonstrating workflows and automations.
- Showing how Zoho applications work together.
- Creating walkthroughs based on interesting implementations.
- Demonstrating anonymized solutions inspired by client projects.
- Creating tutorials around common business problems.
- Recording screen-share demonstrations.
- Supporting content for YouTube, LinkedIn and other Akaris Labs channels.
- Helping turn successful implementations into educational case studies while protecting client confidentiality.

You are not expected to be a professional video editor. We want someone who can clearly explain:

What was the business problem?

How can Zoho solve it?

How does the solution work?

Compensation & Performance IncentivesFixed Compensation₹9–12 LPA, depending on experience, communication ability, Zoho expertise and ability to independently manage and implement projects.

Client Closing IncentiveFor projects you personally help close:

Approximately 2% of project value.





Depending on project size, this may result in an incentive of approximately ₹25,000 or more per substantial client engagement.

Commission will generally be calculated on revenue actually collected from the client.

There is no artificial cap on qualifying project commissions.

Delivery & Client SuccessPerformance will also be evaluated based on:

- Successful project delivery.
- Implementation quality.
- Accuracy of requirements gathering.
- Timely project coordination.
- Client satisfaction.
- Successful UAT and sign-off.
- Repeat business.
- Account growth.
- Effective management of consultants and implementation resources.

Exceptional performance may qualify for additional bonuses.

Our philosophy is simple

Do not sell something that you cannot successfully deliver.

What We're Looking ForZoho ExpertiseStrong functional and hands-on knowledge of several of the following:

- Zoho One
- Zoho CRM
- Zoho Books
- Zoho Inventory
- Zoho Desk
- Zoho Analytics
- Zoho Flow
- Zoho Creator
- Basic Deluge

You do not need to be the world's best developer, but you should be capable of independently taking a typical SME Zoho implementation from requirements through configuration and go-live. Client & Communication SkillsYou should:

- Have excellent spoken and written English.
- Be comfortable working with North American clients.
- Communicate confidently with founders and business owners.
- Be patient with non-technical customers.
- Explain technical concepts simply.
- Ask strong discovery questions.
- Be comfortable discussing pricing and closing clients.
- Handle difficult conversations professionally.
- Be comfortable explaining Zoho on video.

OwnershipThis is one of the most important requirements. We want someone who thinks:

“This is my client. This is my project. I am responsible for making sure it works.”

If another consultant handles part of the implementation, you are still responsible for checking that the work is correct.

If a deadline is at risk, you identify it early.

If something is not delivered correctly, you follow it through until it is resolved.

Why Join Akaris Labs?Employee #1You will join at the beginning and have meaningful influence over how we build our consulting processes, customer experience and company culture.

Leadership OpportunityAs Akaris Labs grows, you may progress toward:

- Building the implementation team.
- Recruiting and training consultants.
- Managing multiple implementation specialists.
- Creating delivery processes.
- Leading client solutions.
- Developing our technical knowledge base and content.
- Eventually managing the Zoho consulting and delivery function.

Performance-Based UpsideYour fixed compensation provides stability, while commissions and performance bonuses allow your earnings to grow with the value you create.

How to ApplyPlease submit

1. Your resume.
2. Current compensation.
3. Expected compensation.
4. Details of your Zoho experience.
5. A mandatory 3-minute Loom or YouTube screen recording explaining a workflow or feature in Zoho CRM, Zoho Books or another Zoho application as though you were explaining it to a non-technical client.

The demonstration does not need to be complicated.

We want to understand

How clearly you communicate.

How well you understand Zoho.

How confidently you present.

How effectively you explain technology to a business owner.

The Role in One LineSell it. Understand it. Design it. Build it. Deliver it. Then eventually build the team that does it.

📌 Client Solutions Manager – Zoho (India)
🏢 Akaris Labs
📍 India