Company Description MIS Software, a unit of NET Xperia, provides a comprehensive NGO management solution designed to streamline the operations of non-profit organizations. Built with a strong understanding of the challenges NGOs face, the platform simplifies daily administrative tasks so organizations can focus on their mission and social impact. It supports all key aspects of NGO management, including project oversight, donor communication, and transparency in reporting.

The software is user-friendly, scalable, and adaptable, making it suitable for NGOs of all sizes and scopes. From managing CSR projects and tracking beneficiary data to coordinating volunteers, MIS Software helps teams manage their work efficiently in one centralized system.

Role Description The Client Relationship Manager is a full-time, on-site role located in Pocket 4 Sector 22. This position is responsible for building and maintaining strong, long-term relationships with NGO clients using MIS Software, serving as their primary point of contact for inquiries, product guidance, and support. Day-to-day tasks include understanding client requirements, coordinating onboarding and training sessions, monitoring client usage and satisfaction, and proactively identifying opportunities to improve value and engagement.

The role involves gathering feedback, collaborating with internal product and support teams to resolve issues, preparing client reports and updates,



and ensuring timely communication regarding recent features and enhancements.

The Client Relationship

Manager will also support renewal and retention activities, help clients optimize their workflows on the platform, and contribute to best practices documentation and client education materials.

Qualifications

- Candidates should possess strong client relationship and account management skills, including stakeholder communication and customer service capabilities.
- Candidates should possess skills in needs analysis, problem-solving, and requirement gathering to understand and translate client objectives into practical solutions.
- Candidates should possess organizational and project coordination skills, such as task prioritization, follow-up management, and documentation of client interactions.
- Candidates should possess basic technical aptitude, including the ability to learn SaaS products quickly, explain features clearly, and work with support teams on system-related issues.
- Candidates should possess presentation and training skills for conducting demos, onboarding sessions, and user education workshops.
- Relevant experience working with NGOs, CSR initiatives, or social impact projects is beneficial.
- A bachelor’s degree in business, social work, communications, or a related field is preferred.
- Ability to work on-site in Pocket 4 Sector 22, with a collaborative mindset and a strong commitment to client success.

📌 Client Relationship Manager (Haryana)
🏢 MIS Software
📍 Haryana