Client Relationship Manager

TECEZE Chennai, Tamil Nadu, India (On-site)

Job Title: Key Account Manager/ Client Relationship Manager

Location: Chennai, Bangalore, Pune, Mumbai

About Teceze

Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Key Responsibilities

Client Relationship Management

- Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration. - Build and maintain strong, long-term relationships with key stakeholders within the client's organization. - Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and qualified manner.

Managing Day-to-Day Client Requests:

- Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards. - Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.

Revenue Growth and Account Expansion:

- Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services. - Develop and present tailored proposals and service enhancements to meet client objectives. - Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements.

Strategic Account Planning





- Develop account plans that align with the client's business goals and IT strategy. - Monitor and analyze account performance, identifying areas for improvement. - Maintain a deep understanding of the client's industry trends, challenges, and emerging opportunities.

Upselling and Promotion of IT Services:

- Proactively recommend relevant IT services and solutions that align with the client's needs. Conduct product demonstrations, presentations, and workshops as needed. - Stay updated on the organization's service offerings, ensuring alignment with client opportunities. - Support marketing initiatives by introducing clients to new solutions, promotions, or events.

Reporting and Documentation

- Prepare regular performance and account management reports for both internal and client review. - Maintain detailed records of client interactions, feedback, and account progress in CRM systems. - Provide insights and updates to senior management on account growth and challenges.

Required Qualifications

- Bachelor's degree in IT, Business Administration, or a related field. - 5+ years of experience in client relationship management within the IT services industry.

Key Skills

- Strong interpersonal and communication skills. - Excellent problem-solving and negotiation abilities. - Proficiency in CRM tools (e.g., Salesforce, Zoho CRM). - Basic understanding of IT services and solutions, such as Managed Services, Cloud Solutions, and IT Infrastructure. - Ability to manage multiple clients and prioritize tasks effectively. - Strong analytical skills to monitor account performance and identify growth opportunities.

Key Performance Indicators (KPIs)

- Client satisfaction and retention rate. - Revenue growth from assigned accounts. - Percentage of upsell/cross-sell opportunities converted. - Timely resolution of client requests and adherence to SLAs. Frequency of client engagement and feedback sessions

📌 Client Relationship Manager (Chennai)
🏢 TECEZE
📍 Chennai